Management and Program Analyst
What you'd do
The incumbent will be responsible for increasing the change management activities in Education Service, which is vital to the mission of transitioning and sustaining the organizational transformation of the Digital GI Bill. The Management and Program Analyst (Change Management) is a member of the Program Integration Office for Education Service within the Veterans Benefits Administration.
Major duties
Serves as a technical advisor in matters, issues, and questions pertaining to change management, advocate and liaison between VA, VBA, VACO business lines and EDU. Makes recommendations to the business lines that may influence VBA policy and may change the direction of the business line's strategic plan and implementation of the initiatives. Specific duties include: Design and implement organizational management studies, initiatives, or data gathering efforts, where the boundaries of the studies are extremely broad and difficult to determine in advance, i.e., the actual limits of the project are developed as the study proceeds. Work with stakeholders across organizations, functions and levels to build understanding and solve challenging problems, empower teams to move forward by developing metrics, measuring results, and integrating new methodologies into existing systems. Develop mechanisms for gathering or using existing quantitative and qualitative data to help stakeholders understand their customers; develop insights to inform decision-making, identify and scope problems; and embark on new research areas worth exploring through innovative methods. Review, evaluate, distill and synthesize data to uncover issues, identify trends and provide insights that drive organizational strategy. Make research findings relevant and impactful for design and action through a variety of formats such as insights, stories, videos, experiences and exhibits. Monitor and report on the status and progress of work, and update supervisor and leadership on work priorities, methods, and deadlines. Research, learn and apply a wide range of qualitative and/or quantitative methods to identify, assess, analyze and improve Education Service's effectiveness, efficiency and work products. Promotion Potential: Not Applicable Work Schedule: Full time, Monday through Friday, 8am- 4:30pm Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is virtual position. Position Description/PD#: Management and Program Analyst; PD422430 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required This is not a bargaining unit position.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/17/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements (unless if in the commuting area and eligible for a non-competitive hiring authority such as Schedule A, VRA, or 30% or more disabled Veterans). For a GS-13 position you must have served 52 weeks at the GS-12 level. If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-12 (or higher) and the promotion potential of your current position must be at least GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. These requirements also apply to former Federal employees applying for reinstatement and those applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-13 Grade Level: Specialized Experience: Experience in developing, communicating, branding, and improving agency-level strategic communication and messages. Experience in developing and implementing change management strategies and plans. Experience in developing performance metrics and evaluating the effectiveness of change management. Experience in preparing executive level briefings, reports, and presentations to support leadership decisions making. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary, although some slight physical effort may require. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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