Manager, Travel Operations Section, CM-0501-00
What you'd do
This position is located in the Division of Finance, Travel Operations Section, of the Federal Deposit Insurance Corporation in Washington, D.C. Salary reflects a pay cap for this position of $277,500.
Major duties
Serves as the lead of the management team in making and implementing corporate travel policy. Responsible for planning, directing, and coordinating the work assigned to the Travel Services Section. Provides guidance to assigned staff on policy, procedure, laws, regulations, and other matters relating to the technical and administrative aspects of their work. Oversees the management of the relocation contract responsible for a portfolio of annually relocated employees' residences throughout the United States. Responsibility for this portfolio involves all decisions affecting carrying periods, sales, repairs, and all other items to market these homes. Oversees the policies for the review and evaluation of real estate appraisals and works with the contractor to determine appropriate marketing strategy for these assets. Develops and solicits requests for contracts with relocation contractors, travel agencies, and travel credit card contractors. Involved in the selection of these vendors following the corporate procurement processes. Provides expert guidance to employees regarding the services, policies, and entitlements available for regular duty travel, including use of the travel agency contractor and travel credit card. Responsible for the coordination of employee travel and relocation tax matters. Implements policy changes and writes policy guidance for travel and relocation programs. Assists in preparing for negotiations with labor union on changes to travel and relocation policies. Participates as a management member of the pay and benefits contract negotiating team, responsible for travel and relocation provisions. Maintains, interprets, and reports on extensive statistical and financial data utilized in managing and administering the travel and relocation program. This includes full management responsibility of travel specialists located in regional/satellite offices. Represents the FDIC and establishes and maintains contact with professional travel and relocation organizations, counterparts in other divisions/offices of FDIC, and internal customers of the Division of Finance for the purpose of coordinating travel and relocation policy. Serves as principal advisor on travel and relocation matters to the Deputy Director. Analyzes complex entitlements, determines facts, and prepares responses for employee appeals, grievances and arbitration for review and decision by the Deputy Director. Maintains a working knowledge of property management and disposition, travel and relocation benchmarks and best practices, and labor contracts negotiated and approved by FDIC management. Monitors and analyzes trends in the travel and relocation industry. Provides the Deputy Director with periodic assessments and recommendations for continued program improvement and customer service. Exercises supervisory personnel management authority and performs the full range of performance management duties to include: planning, assigning, and reviewing work products of subordinates; establishing guidelines and performance expectations; and, evaluating work performance and providing feedback to others on their performance. Identifies training and developmental needs for staff and provides regular recognition of staff. Works in collaboration with the appropriate Human Resources and Legal staff to administer disciplinary action. Hears and resolves grievances or other disputes as appropriate. Approves/disapproves requests for leave, telework, travel, training, etc.
What you need to qualify
To meet the minimum qualifications, applicants must possess the leadership and technical experiences listed below. These qualifications would typically be gained through serving in roles that require managing projects/teams or guiding the technical work of others. Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here. MINIMUM QUALIFICATIONS: All applicants must submit a resume that addresses each minimum qualification experience. Examples should be clear, concise, and emphasize your level of responsibilities; the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertook; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action-oriented leadership words to describe your experience and accomplishments and quantify your experience wherever possible to demonstrate your accomplishments (e.g., number of employees supervised). Leadership Experience: Experience in leading and coordinating projects and/or significant collaborative efforts; ensuring the products are adequate and accepted; and giving feedback to team members on efforts. Technical Experience 1: Experience in planning, managing, and administration of travel and relocation policies and procedures: including, the sale of real estate; contract oversight of travel and relocation related services; managing a travel audit program; exposure to contract negotiations with employee unions; and addressing travel and relocation tax matters. Technical Experience 2: Experience in developing comprehensive reports for travel and relocation programs; highlighting and utilizing data to report on metrics, costs, and other travel or real estate data points.
Before you apply
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