Health System Specialist - System Redesign Coordinator
What you'd do
The Systems Redesign Coordinator directs the development, implementation, and sustainment of the Systems Redesign and Improvement (SR&I) Program within the VA Central Iowa Health Care System. The position serves as a technical and analytical advisor to facility leadership, applying improvement science and systems redesign principles to inform operational decisions, resolve process inefficiencies, and align improvement activities with VHA, VISN, and facility priorities.
Major duties
Duties will include, but may not be limited to the following: Systems Redesign (60%) Leads advanced data analysis and contributes to multidisciplinary teams, task forces, and learning groups to diagnose operational issues, identify system constraints, and support development of data driven solutions. Applies Lean and related improvement methodologies to assess current processes, implement targeted interventions, and evaluate gains, best practices, and long term sustainment strategies that improve reliability and Veteran outcomes. Performs comprehensive analysis of qualitative and quantitative data related to quality, safety, access, value, and Veteran experience to inform improvement priorities. Develops data driven improvement initiatives, prepares findings and recommendations for leadership review, and develops structured implementation plans. Utilizes advanced analytical tools, statistical methods, and improvement frameworks to support organizational projects and strategic priorities. Provides analytical and technical support to interdisciplinary teams across the continuum of care to strengthen planning, execution, and sustainment of improvement work. Researches emerging evidence based practices, benchmarks, and industry standards to identify opportunities to advance facility performance. Conducts program management activities that ensure coordination, standardization, and effective application of Systems Redesign methodologies. Provides project management leadership for improvement initiatives, including scoping, planning, resource allocation, risk mitigation, and monitoring of milestones and deliverables. Applies expert knowledge of Systems Redesign and Lean principles to coach and mentor staff and teams in the use of structured improvement tools. Generates data supported findings and insights to facilitate informed decision making by leadership. Conducts gap analyses to identify organizational performance needs and advises leadership on actions to strengthen and sustain improvement infrastructure. Integrates validated practices and performance results into reports and briefings to ensure leadership has accurate, actionable information. Serves as a subject matter expert in Systems Redesign and process improvement, providing consultation, technical guidance, and analytical expertise across the organization. Refines and adapts improvement models, tools, and methodologies to ensure standardized, scalable, and effective practices across SR&I activities. Manages complex projects, including the design and delivery of Systems Redesign and improvement education initiatives for leadership and staff. Training and Education (30%) Delivers training in virtual, one on one, and classroom settings using established SR&I instructional standards to ensure consistent and high quality learning experiences. Develops training materials tailored to diverse audiences and incorporates industry standards, analytical tools, and process improvement frameworks to build staff capability. Conducts analysis of quality, efficiency, effectiveness, and resource utilization data to strengthen Systems Redesign training programs. Designs and enhances training strategies that ensure leaders and staff are equipped with effective process improvement, systems redesign, and project management tools. Applies adult learning principles to design and deliver instructional content, evaluates training effectiveness, and performs return on investment and expectations analyses. Facilitates individual and group performance improvement activities, ensuring alignment with organizational goals. Prepares briefings, reports, charts, and statistical materials that clearly communicate program objectives, performance insights, and outcomes. Produces standardized reports and dashboards that enable leadership to assess system wide progress and evaluate improvement initiatives. Customer Service Consultation (10%) Responds to requests from leadership, staff, and stakeholders and provides subject matter expertise on improvement methodologies, data interpretation, and operational processes. Delivers clear, actionable recommendations based on improvement principles, analytical findings, policy interpretation, and patient flow assessments. Represents Systems Redesign programs by identifying organizational needs and translating them into actionable improvement initiatives. Identifies system improvement opportunities and resolves complex issues through the application of structured performance improvement strategies. Performs other duties as assigned. Work Schedule: Monday - Friday 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist - System Redesign Coordinator/PD636D-304860 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. In order to qualify for this position you must meet one of the Individual Occupational Requirement as stated below: Individual Occupational Requirement: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems Regulations and standards of various regulatory and credentialing groups Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement You may qualify based on your experience as described below: Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. OR Specialized Experience: You must also have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service, that is directly related to the work of the position and has equipped me with the particular knowledge, skills and abilities to successfully perform the duties as a Health System Specialist. Qualifying Specialized Experience includes: Overseeing and monitoring existing or emerging work flow issues including scheduling; leading program planning and execution for a clinic practice management at a large medical center level to include analyzing trended data sets; evaluating and monitoring administrative activities and make substantive recommendations for program improvements; working with local personnel to integrate data analytics and measures with continuous process improvement utilizing LEAN, and related improvement methodologies; working with local and national groups to review and develop guidance and policies that will facilitate standardized processes; performing cost analysis and cost effectiveness studies in order to determine make/buy decisions to address gaps; providing leadership and direction to promote a culture of engagement and satisfaction; promoting system-wide training plans. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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