Program Support Assistant (Health Benefits Assistant)
What you'd do
This position is assigned to the Veterans Service Center in the Business Office of the Health Administration Service under the oversight of the Assistant Medical Center Director. The incumbent performs a broad range of administrative activities in support of a business unit that administers health and related benefits within an integrated system of VA healthcare resources and healthcare access points.
Major duties
MAJOR DUTIES: Health Benefits Enrollment and Eligibility Advisor: Advises regulations and policies determining the eligibility of Veterans for VA Healthcare. Responds to technical questions regarding patients' administrative rights and situational eligibility. Provides Veterans both verbal and written information regarding non-medical benefits and refers Veterans to are VBA Benefits Counselors for clams as appropriate. Decedent Affairs Administration: Responsible for all administrative functions related to the Decedent Affairs program including details of patient death cases occurring within the Medical Center. Serves as the liaison between Medicare Center staff, next of kin, and other related parties. Admissions: Will be responsible for monitoring and processing admissions and transfer of inpatients from clinics and the Emergency Room accurately and in a timely manner. Is required to determine eligibility for inpatient status, including medical, surgical, behavioral health, domiciliary, and long term care and alerting management/admitting provider regarding ineligible patients submitted for admission. Note: The above is not an exhaustive list of duties and you will be expected to perform additional tasks as necessitated by the supervisor or designee. Work Schedule: Monday through Friday from 8:00am to 4:30pm. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (Health Benefits Assistant)/PD528D-14181A Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/17/2026. You may qualify based on your experience and/or education s described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the Program Support Assistant in the organization. Examples of specialized experience would typically include, but are not limited to: providing clerical, technical, or customer support, receiving and referring phone calls, communicating and treating customers in a courteous, tactful and respectful manner while providing consistent information according to established policies and procedures, and using computer programs to prepare correspondence and manage documents, OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four (4) above high school, OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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