Business Operations Manager
What you'd do
This position is located in the Immediate Office (IO) of the Director, Washington Headquarters Services (WHS) and serves as the Business Operations Manager in support of the Director and Deputy Director. The incumbent is considered a recognized authority on the full spectrum of WHS operational issues.
Major duties
Incumbent typical work assignments may include the following: Serves as Business Operations Manager and Senior Advisor, providing executive-level program management, controlling administrative actions and resource execution, and advising the WHS Director and Deputy Director on complex, cross-functional organizational and operational issues. Exercises full supervisory and personnel management responsibilities, directing a professional staff by assigning workloads, evaluating performance (DPMAP/EPAT), resolving complaints, identifying training needs, and fostering a high-performance, EEO-compliant environment. Directs day-to-day business operations and executive correspondence, utilizing the Correspondence and Task Management System (CATMS) to track suspenses, providing quality control for decision instruments and briefing packages submitted to the Secretary of War (SecWar), DA&M, and WHS leadership in accordance with DoD Manual 5110.04. Leads business process re-engineering and continuous process improvement initiatives, applying advanced qualitative and quantitative methodologies to evaluate program effectiveness, optimize the use of limited resources across the Planning, Programming, Budgeting, and Execution (PPBE) lifecycle, and generate innovative workflow solutions. Develops and enforces administrative and operational policies, overseeing official records management (NARA compliance), time and attendance (DAI), and property accountability, while representing WHS in executive-level working groups to resolve contentious issues and integrate organizational goals.
What you need to qualify
In order to qualify for this position, you must meet the requirements described below. You may qualify at the GS-15 level, if you fulfill the following qualification requirement: One year of specialized experience equivalent to the GS-14 grade level in the Federal service (experience may have been gained in the private sector) that demonstrates your experience: Overseeing the production, quality control, and routing of highly sensitive executive correspondence, decision memos, and briefing material; and Providing senior level direction in performing a variety of highly complex assignments including analyzing and evaluating major organizational initiatives (such as managing resource execution, establishing operational policies). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience. All qualifications and education requirements must be met by the closing date of this announcement and clearly documented in your resume. Your resume may not exceed two (2) pages. For qualifications determinations, it is recommended that applicants include their months and hours worked per week for each employment listed on their resume. If a determination is not able to be made about the duration of your creditable experience for qualification requirements, you will be removed from consideration. Read more about what should I include in my federal resume at https://help.usajobs.gov/faq/application/documents/resume/what-to-include ACTIVE-DUTY SERVICE MEMBERS: Federal agencies treat active-duty service member as veterans, disabled veterans, and preference eligible, when they submit, as part of their application package, a "certification" of active service in lieu of a DD-214, indicating the service member is otherwise eligible and will be discharged or released within 120 days from the date of submission. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. This "certification" must include your rank, dates of active-duty service, type of discharge and character of service (i.e. honorable), and date any terminal leave will begin. It must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters. Active-duty members that fail to provide a valid "certification" of service with their initial application will be found "not eligible". Members may be appointed before the effective date of their military retirement/separation if they are on terminal leave. Current or Former Political Appointees: Agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office. Time-in-grade requirements must be met by the closing date of this announcement and clearly documented in your resume.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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