Program Support Assistant (Integrative Medicine and Wellness)
What you'd do
This Program Support Assistant - Integrative Medicine and Wellness (PSA) is located within the Physical Medicine & Rehabilitation Service at the Hampton VA Medical Center. This PSA supports patient-centered care and contributes to a high level of employee and Veteran engagement in complementary and integrative health (CIH) services, prevention, and wellness activities.
Major duties
Duties include but are not limited to: Coordinates the implementation activities for Whole Health programs, policies, procedures, and program evaluation. Manage administrative tasks for referrals, consult management, staffing, encounter completion, and workload tracking. Monitors and ensures data integrity across various information tracking systems, including Veterans Equitable Resource Allocation (VERA) funding reports, encounter reports, labor mapping updates in Managerial Cost Accounting (MCA), and other internal and external systems. Develops, analyzes, evaluates, and advises on methods and procedures to improve the effectiveness of work, including organization, manpower utilization, information and documentation systems, as well as similar management functions impacting Integrative Health services throughout the facilities. Applies general knowledge about Integrative Medicine and Whole Health programs and activities for employee programs, specialty services, and multidisciplinary Patient Aligned Care Teams (PACTs) across the facility, including all Community-Based Outpatient Clinics (CBOCs).Applies knowledge of Whole Health and VHA policies as needed in business operations. Assists the Whole Health Program with preparing national, VISN, and Medical Center-level reports using various analytic systems, such as VHA Support Service Center (VSSC), ProClarity, Pyramid Analytics, PACT Compass, and data almanacs Completes special reports or studies for Medical Center leadership, VISN program managers, and VA Central Office (VACO) operations as requested. Performs other duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday; 7:30am-4:00pm Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (Integrative Medicine and Wellness)/PD502950 Relocation/Recruitment Incentives: Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/17/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: GS-06: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; and providing information and customer service. OR, Specialized Experience: GS-07: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative support functions within a healthcare facility; recruiting Veterans for services; setting up and maintaining clinics; scheduling Veterans for services; tracking and completing patient encounters; coordinating volunteers and staff to ensure access and consistent staffing; extracting information from the electronic medical record (EMR) as needed; preparing and disseminating program materials for patients; develops analytical summaries from data and provides recommendations and solutions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.