Program Analyst
What you'd do
The employee will serve as the Program Analyst, located in the Data and Information Department Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
Major duties
Major duties include but are not limited to Serves as business intelligence (BI) and data mining analyst, performs analysis to support data warehouse development, deploys BI and reporting tools, and delivers self-service reporting and analytic solutions. Prepares quantitative and qualitative analyses and research studies to include a wide array of benefits and health care-related issues. Responsibility includes the selection of statistical techniques, report format, validity of data, and accuracy of results. Interprets, analyzes, and evaluates operations data and results for internal presentations. Also plans the assembly and presentation of findings from assigned studies in graphic, chart, and narrative form, applying appropriate statistical and analytical techniques. Develops procedures and recommends quality improvements in data collection and statistical information systems. Develops computer-programming applications to automate routine data query and extraction. Provides data processing support for VA surveys, program evaluation, and special studies. Designs and conducts ad-hoc studies and analyses to provide data for the use of VA officials. Participates in special studies and fact-finding activities to develop required data and information for reporting purposes and prepares administrative reports. Develops recommendations for corrective actions and methods to achieve efficient and effective operations. Applies analytical and evaluative methods and techniques to issues and studies concerning the efficiency and effectiveness of activities or functions related to the VCL Mission, which includes trending for future needs. Manages documents and historic records. Maintains accuracy and data integrity of databases, spreadsheets, and data warehouses. Defines stakeholder and oversight audit requirements, prepares for, and maintains document and report readiness. Utilizes various software packages, to include Microsoft Word, Access, Excel, PowerPoint, Minitab, SQL, and Visual Basic, to prepare special reports, forms, and correspondence necessary to support VCL functions. Prepares a variety of recurring and special action reports utilizing data from files and records maintained in databases. Use a comprehensive knowledge of statistical techniques to solve problems. Provide consultation on statistical analysis applications. Plans, executes, analyzes, interprets, and makes final presentation of study results using technical reports and briefings. Prepares and presents briefings and information to management/supervisory official in VCL program areas to ensure comprehensive program coverage and effective interface among VCL functional elements. Identifies, analyzes, and interprets planning guidance into comprehensive briefings on the effective and efficient work processes within the organization, gathers, analyzes, and evaluates complex, factual, historical, and statistical data to independently develop and coordinate concept plans, position papers, event-driven tasks, status reports, and trend data. Uses large, highly specialized contact management databases to recover statistical information needed for studies and reports. Collects, organizes, analyzes, and interprets highly specialized Veteran data from large databases. Coordinates data form different databases in preparation for integrated analysis and interpretation of highly specialized data. Coordinates the determination of the scope of surveys, optimum sample sizes, appropriate sampling procedures, and quantification of the reliability of estimates based on samples. Analyzes and presents survey data and other information on customer satisfaction and other characteristics of the Veteran population. Performs other related duties as assigned. Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on programs needs. Compressed/Flexible: Authorized Virtual: Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD#: Program Analyst/PD07631A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factors (SPF) are a prerequisite to an appointment and represent minimum requirements for the position (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Applicants who do not meet the SPF are ineligible for further consideration. This position includes a selective placement factor. The Selective Placement Factor for this position is: Utilizes data analysis, reporting tools, Power BI, SharePoint, and strong ability to utilize data tools to find solutions to complex business or operational problems. AND You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. In order to meet the minimum qualifications for this position, you must meet 3/5 of the following examples of specialized experience Examples of specialized experience would typically include, but are not limited to: Uses Power BI, Business Objects, SharePoint, Excel and Access to analyze data and develop reports and dashboards. Analyzes data and trends to evaluate program effectiveness and identify process improvements. Prepares briefings, fact sheets, reports, and recommendations for leadership. Maintains databases, spreadsheets, and records to ensure data accuracy and integrity. Applies analytical methods to evaluate program efficiency, identify trends, and forecast future needs. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. if related, in a field that is directly related to the work of this position that demonstrate the knowledge, skills, and abilities necessary to do the work.. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond (beyond the first 2 years) in a field that is directly related to the work of this position that demonstrate the knowledge, skills, and abilities necessary to do the work equivalent to the total requirement of this position (e.g., 6 months of specialized experience and 1 year of post masters degree graduate education. Preferred Experience: Experience using specialized call center software. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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