IT Specialist (Data Management )
What you'd do
Incumbent serves as a IT Specialist (Data Management) within AJV-T340.
Major duties
The Information Technology Specialist (IT) applies experience and comprehensive knowledge of information technology (IT) principles, concepts, and methods, such as data storage, software applications, and networking, to develop, deliver, and support Air Traffic Organization (ATO) sensitive and confidential human capital reporting IT systems and services. The Specialist performs multiple and varying assignments to develop complex technical designs, identify systems requirements, and to validate data sources under the minimal direction of the team manager. This work impacts the ATO's ability to determine staffing standards for the air traffic and technical operations workforce and, ultimately, the safety of the National Airspace System (NAS). As a principal technical specialist utilizes the Staffing and Payroll System (SAP) Business Objects universe to build visualization dashboards and analytics applications to assess risk, and improve efficiencies. Uses automated databases, web-based applications, and information management systems to input data, track progress against milestones, and to provide periodic and ad-hoc reports. Uses a variety of operating systems, web browsers and software tools such as Java, Structured Query Language (SQL), Oracle Stored Procedure, PL/SQL, SQL Loader, or SAP Data Services to manage and manipulate data efficiently in human capital reporting systems. Uses web report builders to create, customize, and generate reports for identifying trends and outliers that provide accurate assessment of facility staffing levels and support organization in making data-driven decisions. Configures network protocols and manages network connectivity on systems and servers. Manipulates relational database management systems, such as the FAA1 Data Warehouse, Enterprise Data Repository (EDR), Staffing Workbook and Business Objects Universe to acquire, store and retrieve data to support ATO technical staffing teams. Identifies air traffic operational functions to enter information into and retrieve data from aviation database systems. Uses extract, transform, load (ETL) to copy data from a variety of different databases to assist in the process of integrating multiple staffing related standalone tools into Staffing Workbook. Utilizes database normalization processes to review and structure ATO staffing databases to reduce data redundancy and improve data integrity. Develops and implements new data management schema. Introduces new types of data or adjustments to the classification index without changing or compromising the current structure of the system. Contacts are internal and external and include representatives from all ATO Service Units, corporate IT office and other FAA lines of business. As a senior technical point of contact, the Specialist communicates at all levels internally and externally to Management Services on issues related to the Staffing Workbook. Plays a lead role in drafting, reviewing, and editing reports final approval prior to external distribution. Presents briefings to obtain consensus/approval on policies. Coordinates significant technical matters with representatives of external organizations. Broad policies and objectives provide general guidance for addressing issues, but allow considerable discretion to develop new and innovative approaches. Provides guidance to senior management on creating guidelines and standards, and develops insights for address current and anticipated trends, problems, and issues. Works with management to solve problems. Provides guidance to lower-level staff on how to solve difficult technical issues. Considers the objectives of the ATO when developing, integrating, and implementing solutions to diverse, complex problems that impact the aviation/transportation industry. Performs other duties as assigned.
What you need to qualify
To qualify for this position at the FV-J (FG/GS-14) level, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I (FG/GS 13). Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized Experience includes: experience utilizing operating systems, web browsers and software tools to manage and manipulate data; experience using software applications to design, develop, and maintain information systems; experience building data visualization dashboards and analytics applications to assess risk, and improve efficiencies; experience providing guidance to lower level staff to solve difficult complex issues. Applicants should include examples of Specialized Experience in their work history. Qualifications must be met by the closing date of the vacancy announcement. AND Individuals must have IT-related experience demonstrating each of the nine competencies listed below. The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. 4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. 5. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations 6. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 7. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. 8. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. 9. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
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