Contact Representative
What you'd do
The employee will serve as a Contact Representative at the Denver Regional Office, in Lakewood, CO. The employee is responsible for processing applications for benefits for Children Women Vietnam Veterans (CWVV), VA Spina Bifida Healthcare Program (SB) and Camp Lejeune Family Member Program (CLFMP).
Major duties
***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Processes applications for various benefits. Examines, develops and evaluates relevant documentation related to the applications. Records eligibility and clinical status in databases. Coordinates data exchange among different offices and systems to ensure benefits are awarded in compliance with laws, regulations and policy. Interprets disability ratings to determine eligibility. Examines applications for possible errors and acts according to current operational policies. Makes the appropriate entries in application processing databases to record eligibility and clinical status. Updates established records and determines whether the entry reflects proper program determinations have been made and maintained. Provides timely responses to external inquiries. Receives and initiates correspondence and emails. Performs mass data entry using automated systems. Performs other duties as assigned. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized Telework: Telework eligibility will be discussed during the interview process. Ad Hoc only.
What you need to qualify
SPECIALIZED EXPERIENCE: Applicants must possess at least one (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-6 level in the Federal service. Specialized experience includes: processing applications for various benefits; examining, developing and evaluating relevant documentation related to the applications; recording eligibility and clinical status in databases; explaining health benefit options; interpreting disability ratings to determine eligibility; receiving and initiating correspondence and emails; and performing mass data entry using automated systems. PHYSICAL REQUIREMENTS: The work is primarily sedentary with occasional requirements to walk around in an office building to meet with employees. Most work requirements involve using a computer and standard office automation equipment. The employee may need to stoop, bend, reach or occasionally carry loads weighing up to 20 pounds. Extended periods of intense concentration are required to ensure the accuracy and timeliness of the work products. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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