Prosthetics Stock Clerk
What you'd do
This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid Atlantic Health Care Network (VISN 6), Asheville VA Medical Center (VAMC), assigned to the Prosthetics & Sensory Services. The incumbent will serve as the first point of contact for customers, both internal and external, that require prosthetics services either face-to-face (counter) or by telephone.
Major duties
Duties include, but may not be limited to the following: Serve as the first point of contact for customers, both internal and external, that require prosthetic services either face-to-face (counter) or by telephone. Dispense off the shelf inventory items to patients and post the items to the patients' 2319 transaction record screen. Verify eligibility through the prosthetic package before issuing the equipment to the patient (i.e. ensuring a consult for medical equipment has been submitted to the service and proper disability codes are entered into the veterans Prosthetics record). Deliver property to departments when received in PSAS and notate the patient records of the status of the device. Notify Inventory Managers of items with low amounts prior to running out of items on the shelves. Mail out stock room orders as required. (i.e. Process consults for medical devices to be mailed from VA inventory to veterans' homes to include, picking, packaging, labeling, providing to mail room and posting to the veteran's medical record). Answers the telephone and takes complete messages. Determines nature of requests and directs callers to appropriate staff, or personally provides the information desired when routine or procedural matters of the office are involved. Receives, opens, reviews, and distributes by function all incoming property from Logistics/Supply Chain Management Warehouse staff. Determines if the property should be brought to the immediate attention of the supervisor, what should be given to other members of the staff and what needs to be delivered. Follows up on pending orders utilizing the Prosthetics Vista package to ensure veterans receive timely care. Meet the needs of the customers while supporting VA missions. Consistently communicates and treats customers (Veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. Work Schedule: 8:00am-4:30pm, Monday-Friday Position Description/PD#: Prosthetics Stock Clerk/PD044420
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/21/2026. You may qualify based on your experience and/or education as described below: SPECIALIZED EXPERIENCE: Applicants must possess at least one (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-4 level in the Federal service. Specialized experience includes: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; Uses computers, software applications, databases, and automated systems to accomplish work; Identifies issues and analyzes information to draw accurate conclusions, ensuring careful attention to detail. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE (Transcript Required): Successful completion of (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school. OR COMBINING EDUCATION AND EXPERIENCE (Transcript Required): Combination of successfully completed post high school education and experience may be used to meet total qualification requirements. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. Physical Requirements: The work of the incumbent can be sedentary, but requires moving, lifting, bending, pulling, pushing equipment in the property distribution area. There is walking, standing, bending and carrying of items up to 60 lbs. such as equipment and supplies provided to beneficiaries. The work environment involves everyday risks with storage and administrative areas. It also requires normal safety precautions typical of such areas. The work area is adequately lighted, heated, and ventilated.
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