Supervisory Medical Administration Specialist
What you'd do
This developmental position is located within the Medical Administration Service (MAS) at the Oklahoma City Medical Center in Oklahoma City, OK. The role serves as a Supervisory Medical Administrative Specialist and reports to the Section Chief of Ambulatory Care & Processing (AC&P) or higher-level MAS leadership. The primary purpose of this position is to supervise both supervisory and frontline staff within the Patient Enrollment and Eligibility unit and the Telephone Operator/MAS section.
Major duties
Major duties and responsibilities include: Implements nationally developed directives and policies regarding scheduling. Monitors the use of the Insurance Capture Buffer (ICB) scanner to capture insurance identification and validation functions, which include establishing standard operating procedures for the flow of patient registration data from various outlying sites to the organization. Incorporate LEAN principles in all sections of Ambulatory Care and Processing. Runs the insurance card verification and exceptions report from Veterans Health Information Systems and Technology Architecture (VistA) on a weekly basis and reports data to the Chief, Medical Administration Service (MAS) and MAS Supervisors. Runs enrollment and eligibility reports for the Chief, Medical Administrative Specialist, and reports trends and analyses to the Chief, Medical Administrative Specialist.. Conducts complex analyses of patient enrollment and eligibility operations to ensure efficient use of resources while maintaining accuracy and consistency. Provides management with pertinent financial reports, relying on statistical analysis and accepted quantitative methodologies to measure unit performance and identify areas in need of improvement. Writes position descriptions, functional statements, and develops performance standards. Responsible for certifying employees' leave, assigning and planning work, and providing technical guidance to unit employees as well as other organizational elements within the organization. Interviews candidates for positions in the unit. Provides technical guidance to unit employees as well as other organizational elements within the organization. Interprets Veterans Administration (VA) regulations, policy and procedure memoranda, Central Office (CO) directives, as well as state, local, and federal policies. Serves as the primary resource for projects related to admissions and eligibility within the organization. Plans, implements, negotiates, and evaluates proposals related to the position and product line development, and communicates analyses and information to various stakeholders. Works effectively in a team environment. Assists with cost analysis, budgeting, and supply regulation for the service. Serves as the station liaison for all patient scheduling, enrollment and eligibility, preregistration, insurance identification and capture, income verification, demographics, enrollment and benefits eligibility, education and training needs, health benefits counseling, patient admissions, and decedent affairs. Conducts complex analyses of the patient enrollment and eligibility program and identifies deficient areas in enrollment, eligibility, admissions, and insurance identification processes for the purpose of establishing efficient and effective procedures. Maintains broad involvement with both clinical and administrative services at the Oklahoma City Veterans Administration Healthcare System. Interactions with professionals outside the facility, including Service Chiefs from many disciplines, are also required. Assigns work to subordinates based on priorities, the difficulty of the tasks, and employee capabilities by developing special projects and reports. Work Schedule: Monday - Friday- 8:00am-4:30pm Telework: ADHOC-This position is authorized for ADHOC telework. Telework eligibility will be discussed during the interview process. Position Description/PD#: Supervisory Medical Administration Specialist/PD139720 and PD139710
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 9 position you must have served 52 weeks at the GS-7. For a GS 11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience-GS-09:You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: experience in Supervisory Medical Administration Specialist where you applied your knowledge and familiarity with word processing, spreadsheet, and database packages, knowledge of all hospital administrative principles, theories and practices is required, knowledge, flexibility, and experience to interface with individuals at all levels of the hospital, including clinical and administrative services, knowledge of management techniques to identify, consider, and resolve issues or problems, knowledge of management evaluative techniques (qualitative and quantitative) in order to conduct complex analyses of the patient enrollment and information operations and to ensure efficiencies of economy while focusing on accuracy and consistency, OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have: a master's or equivalent graduate degree or two full years of progressively higher-level graduate education leading to such a degree., OR, Combination: Applicants may also combine education and experience to qualify at this level. combination of successfully completed a master's or equivalent graduate degree. To qualify based on education for this grade level you must have successfully completed two full years of progressively higher-level graduate education ) and specialized experience as described above, which meet the total requirements for this grade level. Specialized Experience-GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, related to the position to be filled and, to be creditable, must have been equivalent to at least the next lower grade level (GS-7). Specialized experience which includes work as a Supervisory Medical Administration Specialist, comprehensive knowledge of word-processing, spreadsheet, and database software; a thorough understanding of hospital administrative principles, theories, and practices; and the flexibility and interpersonal skills required to interface effectively with individuals at all levels of the hospital, including both clinical and administrative services, knowledge of management techniques necessary to identify, consider, and resolve issues or problems, as well as evaluative techniques-both qualitative and quantitative-used to conduct complex analyses of patient enrollment and information operations, OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this Supervisory Medical Administration Specialist . (Transcripts must be submitted at time of application). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond successfully completed graduate education (above a master's degree) and specialized experience as described above, which meet the total requirements for this grade level. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. (Transcripts must be submitted at time of application). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Additional guidance on this new requirement and resume building tools can be found at: https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-... For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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