Lead Transportation Assistant
What you'd do
The Lead Transportation Assistant serves within Health Administration Service (HAS) and provides lead support to Transportation Assistant staff within the Beneficiary Travel Program. The incumbent distributes and monitors workload, provides guidance and training, determines eligibility for travel benefits, coordinates transportation services, processes reimbursement claims, and provides timely program support to Veterans and eligible beneficiaries.
Major duties
As a Lead Transportation Assistant, you will acts as primary contact to Veterans for transportation needs. The incumbent collaborates with the MobilityManager for transportation workload, forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation and ongoing operational flow of the Beneficiary Travel Assist Teams program. Other duties include, but are not limited to: Distribute and balance the workload among employees in accordance with established work flow or job specialization, assure timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy Keep in touch with the status and progress of work, and make day- to- day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly Estimate and report on expected time of completion of work, and maintain records of work accomplishments and time expended and prepare production reports as requested Instruct employees in specific tasks and job techniques and make available written instructions, reference materials and supplies Give on the job training to new employees in accordance with established procedures and practices Maintain a current knowledge and answer questions of other employees on procedures, policies, directives, etc. and obtain needed information or decisions from supervisor on problems that come up Check on work in progress or spot check work not requiring review (e. g., filing or direct services) and review completed work to see that supervisor's instruction on work sequence, procedures, methods and deadlines have been met Amend or reject work not meeting established standards, refer to supervisor questions or matters not covered by standards and problems in meeting performance standards Monitor working conditions such as seating, ventilation, lighting, safety, etc. Inform employees of available services and employee activities Resolve simple, informal complaints of employees and refer others to supervisor Report to supervisor on performance, progress and training needs of employees, and on behavior problems Provide information to supervisor as requested concerning promotions, reassignment, recognition of outstanding performance, and personnel needs. Work Schedule: Monday to Friday, 8:00 a.m. to 4:30 p.m Telework: Not Authorized Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
What you need to qualify
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 07 position you must have served 52 weeks at the GS 06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education s described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Ensures that the work assignments of other employees of the team are completed Distribute and balance workload among employees Tracks status and progress of work Instructs employees in specific tasks and job techniques Maintains current knowledge of procedures and practices. Arithmetic/Mathematical Reasoning Attention to Detail Customer Service Customer Service (Clerical/Technical) Decision Making Flexibility Integrity/Honesty Interpersonal Skills Manages and Organizes Information Reading Comprehension Reasoning (Clerical/Technical) Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This position requires no special physical demands but involves routine activities such as standing, walking, bending and sitting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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