Administrative Support Assistant
What you'd do
This position serves as an administrative assistant to the Facility Director in a Community Based Outpatient Clinic (CBOC) providing a variety of outpatient services in location remote from the medical center. The incumbent provides a variety of administrative and clerical support duties to the clinic assuring that the clinic as a whole has the information, supplies, and equipment required to operate efficiently.
Major duties
The incumber works independently under the supervision of the Facility Director. Principal duties and responsibilities include but are not limited to; Receives and screens many calls and visitors to the Office of the Facility Director, who include Veterans and/or their family members, Veteran Service Organizations, officials of other federal, state and local agencies, Vendors, Medical Center personnel and public. Make calls as requested by the Facility Director to solve various problems and complaints from call-ins and personal contacts, which could not be resolved at the subordinate level, gathering information and present it to the Facility Director for decision. Reviews, monitors and analyzes administrative reports bring discrepancies in trends and outliers to the attention of the Facility Director. Proofs and prepares Facility Director outgoing mail ensuring correctness of grammar, punctuation, and format is in accordance with local and VA guidelines. Prepares various memorandums for the Facility Director as well as reviews all incoming correspondence. Provides administrative support to all areas with the Community Based Outpatient Service which includes oversight and support as it relates to the daily operations in the clinic. Assist staff with issues involving computers, phones, printers and all other equipment or software needs. Set priorities and schedules all meeting appointments without prior clearance or approval. Primary timekeeper for the CBOC. Ensure timecards are done timely and follow all policies and procedures. Purchases various medical and office supplies. Work Schedule: 7:30am-4:00pm Monday - Friday Telework: Not Authorized. Virtual: This is not a virtual position. Position Description/PD#: Administrative Support Assistant/PD94220A Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/24/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Candidates must also demonstrate all the knowledge, skills, and abilities below: Knowledge of the organization's mission and operating programs, support organizations and its functions. Knowledge of various software such as Microsoft excel, Word, Power Point, Visio, and Access as well as the use of Vista Operating System and its various functions. Knowledge of various forms and formats required to complete administrative requirements. Skill in using various devices such as personal computers and various devices such as printers and fax machines. Skill in analyzing problems to frame the issues, formulating alternatives to resolve, and presenting recommended solutions. Ability to choose, interpret, adapt, and apply pertinent guidelines. Knowledge of grammar, spelling, punctuation and required formats. Ability to tact and deal effectively with veterans and/or their family members, Veteran Service Officers, Congressional staff personnel, officials of other federal, state, and local agencies, Medical Center, Staff, and the public in answering calls, handing visitors. Knowledge of duties, priorities, policies, regulations, commitments, and program goals of the Director as they relate to administrative support. Working knowledge of medical terminology. Knowledge of reports, reporting data, and submission dates for timely submission of the many administrative reports in the CBOC's. Skilled in advising and instructing subordinates concerning general clerical and administrative procedures. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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