Equal Employment Manager - Counseling and Case Management Assistant Operations Manager
What you'd do
The Office of Resolution Management (ORM) is committed to delivering timely and high-quality Equal Employment Opportunity (EEO) complaint processing services, preventing unlawful employment discrimination, and championing equal opportunity for all Department of Veterans Affairs (VA) employees, former employees, applicants for employment, and the Veterans who served our nation.
Major duties
Duties and responsibilities include but are not limited to: Lead national informal EEO counseling and case management operations, ensuring timely, compliant processing. Manage and mentor a multidisciplinary team of EEO and administrative professionals by setting performance standards, fostering professional development, and cultivating a highly collaborative, high-performing team environment. Partner collaboratively with executive leadership and external stakeholders to integrate equal opportunity directly into VA's overall corporate strategic planning and organizational priorities. Develop strategic program goals and monitor progress toward organizational objectives. Prepare briefing materials based upon the informal EEO program performance for leadership. Interpret federal EEO laws, regulations, and case precedent to guide program decisions and policies. Manage stakeholder communication with EEOC, OEDCA, OGC, ORM leadership, and field operations. Conducts onsite visits to agency facilities for the purpose of compliance to establish program policies and to respond to situations that have the potential to become volatile. Maintains appropriate oversight over budgetary expenditures and obligations to ensure compliance with Federal and organizational policy. Determines and coordinates projects and defines their interdependencies as it relates to developing a Model EEO Program. Conducts agency analyses of EEO cases in which discrimination was found, recommending policy changes or other appropriate corrective actions ensuring that an analysis is conducted to develop preventive strategies and improve the VA working environment. Prepare and deliver training on informal EEO processes, responsibilities, and best practices. Work Schedule: Full-time, Monday through Friday; Tour of Duty flexible between 6:30 a.m. and 6 p.m. Telework: Available, per agency policy. Virtual: This is not a virtual position. Position Description/PD#: PD00057A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/24/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to some former Federal employees applying for reinstatement, as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Leading EEO counseling and case management operations at a national or enterprise level, including developing strategic goals and evaluating program performance metrics. Interpreting and applying EEO laws, regulations, Executive Orders, and case law to guide program policies, decisions, and recommendations. Conducting analyses of counseling data, compliance assessments, and systemic issues to recommend corrective actions or program improvements. Reviewing, analyzing, or coordinating settlement agreements, compliance reports, or policy issuances to ensure alignment with legal and agency requirements. Developing organizational policies and serving as a senior advisor to management on complex EEO and compliance matters. Developing strategic initiatives to promote agency equal opportunity goals. Supervising a team of EEO professionals responsible for EEO case processing and management. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: Resume must include job title and employer name, number of hours worked per week, start and end dates (including month and year), list of duties and responsibilities for each position held. In addition, if the experience was a federal position, you must list series and grade for each position held. Failure to include this information may result in an ineligible rating. A full year of work is considered to be 40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Regular and recurring work involves sitting at a desk, standing at conferences and meetings, or riding in an automobile, airplane, or other public transportation. Work may require some overnight travel away from the normal duty station. Physical demands may also include bending, stooping, standing, lifting, and pushing of files, equipment, and supplies. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. The Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be found well qualified, applicants must meet the following qualifications: Performed enterprise-level informal EEO program work such as leading counseling and case management operations, analyzing program data, interpreting EEO laws and case precedent, completing onsite compliance assessments, and preparing briefing materials on program performance. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.