Management and Program Analyst (Veteran Information Services)
What you'd do
This position is located in the Department of Veterans Affairs (VA), Veterans Benefits Administration (VBA), Education Service (EDU), Program Integration Office, Veteran Information Services Team. Education Service administers VA education benefit programs for Veterans, Servicemembers, National Guard and Reserve members, and eligible dependents in accordance with Title 38 and Title 10, United States Code.
Major duties
Specific duties include: The incumbent is responsible for developing, organizing, analyzing, coordinating, and improving Education Service's Veteran-facing information resources. The incumbent applies expert knowledge of VA education benefit programs, policy requirements, business processes, public information resources, and program analysis methods to ensure Veterans, Servicemembers, eligible dependents, and beneficiaries receive clear, consistent, and authoritative information regarding VA education benefits. The incumbent coordinates work across Education Service offices and with VBA and VA partners to support timely implementation of policy, legislative, operational, and information resource updates. Plans, coordinates, and carries out assigned Veteran Information Services initiatives that improve Veteran access to education benefit information and support consistent delivery of authoritative information across Education Service. Develops short- and long-range project plans, implementation schedules, milestones, operating procedures, and analytical approaches for assigned information resource initiatives. Identifies required actions, dependencies, risks, resource needs, and coordination requirements necessary to complete projects within established timeframes. Coordinates assigned projects involving Veteran facing websites, the GI Bill Comparison Tool, educational resources, webinars, information products, and other official information platforms. Works with the Chief, Veteran Information Services, other subject matter experts, business lines, and program offices to define project scope, establish priorities, and ensure work products are aligned with Education Service mission requirements. Analyzes legislative, regulatory, policy, operational, and program changes to determine the impact on Veteran-facing education information resources. Recommends updates to content, procedures, workflows, business rules, and governance practices to ensure information remains accurate, current, accessible, and responsive to changing requirements. Develops and recommends policies, procedures, performance measures, process controls, and governance practices to improve information quality, timeliness, consistency, and accountability. Provides analytical support to the Chief, Veteran Information Services, in establishing program priorities and evaluating the effectiveness of information delivery activities. Work Schedule: Full-time, Monday through Friday 8am-4:30pm Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is a virtual position. Position Description/PD#: Management and Program Analyst (Veteran Information Services); PD422460 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required This is a Bargaining Unit Position.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/25/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade at any time in the past 52 weeks must also meet the time-in-grade requirement. For a GS-13 position, you must have served 52 weeks at the GS-12 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-13 Grade Level: Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade level (GS-12) in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience demonstrating all the following: Experience coordinating with program offices, policy staff, systems owners, and other stakeholders to validate benefit programs. Experience reviewing information resources that explain benefit eligibility criteria. Experience developing and maintaining public-facing information resources, including websites, comparison tools, educational content, and webinars. Experience preparing analyses, briefings, and decision documents for leadership regarding benefit programs. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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