Supervisory Veterans Claims Examiner (Chief)
What you'd do
The Supervisory Veterans Claims Examiner supervises the Policy Implementation Staff, serves as primary advisor to the Assistant Director, Policy Staff, CS Deputy Executive Directors, CS Executive Director, & other delegated or appropriate senior leaders & conducts, manages, and oversees Governance Board meetings to discuss and decide substantive policy guidance proposals to CS Staffs, Office of Field Operations (OPO), Office of Regulatory Oversight and Management, & Pension & Fiduciary Service.
Major duties
Specific Duties Include: The Supervisory Veterans Claims Examiner supervises the Policy Implementation Staff who are responsible for developing, drafting, revising, publishing, and maintaining policies and procedural guidance that is consistent with legislation, regulations, and court decisions, and for ensuring that VBA's field personnel have access to most current and accurate procedures and procedural guidance for operations. The duties include, but are not limited to: Responsible for planning, programming, coordinating, directing, and reviewing all activities and subordinates for assigned areas of responsibility. Makes technical and administration decisions that align with regulatory/statutory guidelines, policies, procedures, and/or other instructions. Assigns, reviews, and manages work product of the Policy Implementation Staff and selects appropriate methods and approaches to accomplish program missions such as draft responses to internal and external inquiries, correspondence, other deliverables, white papers, background briefings, and in-depth presentation in the procedural and policy-related matters. Monitors and oversees the completion of additional assignments including special projects, preparation of recommendations for manual or regulatory change. Serves as primary advisor to the Assistant Director, Policy Staff, CS Deputy Executive Director(s), CS Executive Director, and other delegated or appropriate senior leaders, keeping leadership apprised of changes or effects of policies, procedures and the progress of updating or revising such guidance. Consults with the Assistant Director or designee who serves as the technical expert to the Deputy Executive Director(s) and executive Director of Compensation Service. May represent the Assistant Director of Policy Staff at meetings and conferences and oversees the efforts of various aspects of procedures and operations. Conducts, manages, and oversees the Governance Board meetings to discuss and decide substantive policy guidance proposals to CS Staffs, Office of Field Operations (OPO), Office of Regulatory Oversight and Management, and Pension and Fiduciary Service for decision and concurrence on appropriate actions that should be taken, i.e., rulemaking proposals, legislative proposals, M21-1 procedural guidance update or additional training, etc. Makes recommendations to instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions which support operations delivery or supporting delivery of benefits or services to veterans. Manages multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization. Deals with issues of both sensitive or of a high-profile nature while advising leadership on the national and local impact of changes in process, protocol, or legal statutes, which may impact or shape the future direction of the organization. Prepares for and gives oral presentations to various audiences within CS, VBA senior management, department-level executives and outside agencies. Develops PowerPoint presentations covering highlights of new material and providing practical applications and examples. Eliminates or reduces significant barriers to production and improves business practices while promoting team building. Evaluates work performance of subordinates; gives advice, counsels, or instructions to employees on both work and administrative matters; interviews candidates for positions in the unit; recommends appointments, promotions, or reassignments; hears and resolves complaints and grievances from employees. Performs other duties as assigned. Promotion Potential: This position does not have promotion potential. Work Schedule: Full time, Monday through Friday Compressed/Flexible: Not Available Telework: Available Virtual: This is a virtual position. Position Description/PD#: Supervisory Veterans Claims Examiner (Chief); 385140 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/22/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-14 position you must have served 52 weeks at the GS-13 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-14 Grade Level: Specialized Experience: Applicants must demonstrate comprehensive knowledge of complex laws, regulations, policies, procedures, and Federal legislation governing the full range of VA benefits programs, as well as the ability to interpret and apply these authorities to resolve complex issues, provide authoritative technical guidance, and ensure consistent implementation of program requirements. Applicants must also possess extensive knowledge of Federal, state, and local benefits programs and demonstrate the ability to communicate complex benefits information effectively, both orally and in writing, to diverse audiences. Qualifying experience must also include supervising or leading a staff responsible for implementing veterans' benefits programs by planning and assigning work, providing technical direction and oversight, evaluating employee performance, ensuring compliance with applicable laws, regulations, policies, and quality standards, resolving complex operational issues, and promoting the timely, accurate, and consistent administration of veterans' benefits programs. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: This work at this level is primarily sedentary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Similar openings
Browse all →Legal Administrative Specialist-Contact Representation (Senior Legal Administrative Specialist)
Legal Administrative Specialist (Public Contact Representative (PCR)) (Bilingual- Spanish)
Program Specialist (Public Affairs Officer)
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.