Supervisory Transportation Specialist
What you'd do
The VA Northeast Ohio Healthcare System is recruiting for a Supervisory Mobility Transportation Specialist. The Supervisory Transportation Specialist will function in the Travel section within the Patient Care Administrative Service.
Major duties
Duties of the Supervisory Transportation Specialist include, but are not limited to: Plans, assigns, directs, and reviews work; establishes priorities, adjusts workloads, and ensures timely completion of assignments. Plans, directs, coordinates, and manages the daily operations of the Beneficiary Travel and Special Mode Transportation (SMT) programs to ensure efficient, accurate, and timely delivery of travel benefits and transportation services. Manages the Special Mode Transportation Program, ensuring appropriate authorization, scheduling, utilization, fiscal accountability, medical necessity determinations, and compliance with VA eligibility requirements. Conducts quality assurance reviews of eligibility determinations, claims processing, transportation authorizations, documentation, and employee performance to ensure compliance with federal laws, VA regulations, internal controls, and local operating procedures. Oversee program operations/ major program segments, including coordination with supervisors, team leads, contractors, and organizational units. Assigns, monitors, and reviews the work of subordinate employees to ensure accurate, timely, and consistent application of travel benefit laws, regulations, and policies. Oversees the management and timely resolution of customer inquiries, complaints, and correspondence received through Patient Advocate Tracking System-Replacement (PATS-R), Patient Advocacy, congressional inquiries, White House inquiries Oversees the management and timely resolution of executive correspondence, suspense actions, Veterans, caregivers, and other stakeholders, ensuring responses are accurate, complete, timely, and compliant with established response deadlines. Maintains fiscal oversight of the Beneficiary Travel Program by monitoring expenditures, preventing improper payments, ensuring effective internal controls, and safeguarding government resources. Independently analyzes, interprets, and applies federal laws, VA regulations, directives, policies, and standard operating procedures to resolve complex eligibility and entitlement issues. Work Schedule: Monday-Friday; 8:00am-4:30pm Telework: Ad-hoc telework schedule may be available per agency directive. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Transportation Specialist/PD953670 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
What you need to qualify
In order to qualify for this position, you must meet the following requirements within 30 calendar days of the closing date listed on the announcement: Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/. All Title 38 Veterans Canteen Service (VCS) employees must have served in their Excepted Service position for at least 90 days in order to be eligible for a position within the Competitive Service. Applicants who were previously selected under a Competitive Delegating Examining Unit (DEU) announcement must have served in their position for at least 90 days prior to being eligible for other positions within the Competitive Service. You may qualify based on your experience and/or education described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Manages all travel requirements, including consults for routine outpatient appointments, ensuring community transport of patients for care; manages local transportation contracts, budgetary requirements, and fund control points; oversees daily operations by planning, assigning, directing, and reviewing workload within the department; Develops performance standards and evaluate performance of employees; provides guidance to staff of requirements to support patient movements including training, tracking, consulting and assisting with alternate means of transportation; develops and implements guidance on work processes, administrative matters and performance expectations; ensures all program operations comply with applicable federal statutes, VA regulations, directives, policies, privacy requirements, accreditation standards, financial management requirements, and internal control procedures; Monitors expenditures, preventing improper payments, ensuring effective internal controls, and safeguarding government resources. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level. You will be rated on the following Competencies for this position: Leadership Technical Competence Administration and Management Oral Communication Interpersonal Skills Financial Management Team Building Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary and performed in an office setting. The work requires extended periods of computer use, telephone communication, and review of electronic and paper records. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.