Merchant Mariner Application Professional Qualification Evaluator
What you'd do
This vacancy is for a GS-0963-5, Merchant Mariner Application Professional Qualification Evaluator located in the Department of Homeland Security, U.S. Coast Guard, NMC PROFESSIONAL QUALIFICATION EVALUATION SECTION V in MARTINSBURG, West Virginia.
Major duties
You will serve as a Merchant Mariner Application Professional Qualification Evaluator and be responsible for providing guidance and customer support to Professional Qualification Evaluation (PQE), Safety and Suitability Evaluations (SSE), Mariner Information Call Center (MICC), and Regional Exam Center Operations Staff members or other supporting roles at the NMC. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include: Provides and prepares standardized written and oral replies to internal and external customers. Communicates directly with applicants to obtain additional information or gain clarification. Utilizes Mission Management System (MMS) to ensure all work performed is I.A.W. the most up-to-date versions. Applies legal guidelines to individual cases, determines the reasonableness of those guidelines. Analyzes conflicts and inconsistencies in submitted documentation, assess applications for completeness and verifies eligibility of applicant. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Reasonable Accommodation Information
What you need to qualify
To qualify at the GS-5 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-4 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis. Preparing and providing standardized written and oral replies to provide information and guidance to internal and external customers; Communicating directly with applicants, clients, or stakeholders to obtain additional information, clarify details, and support application processing; Using a records or case management system, such as the Mission Management System (MMS), to ensure all work adheres to the most current versions of official guidance; AND Applying legal principles or regulatory guidelines to individual cases and determining the reasonableness of those guidelines in case-specific situations. OR Four years of education above high school. OR Combination of Education and Experience: Equivalent combinations of successfully completed post high school education and experience may be used to meet the total experience requirements. NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. NOTE: Education can be substituted for experience at this grade level. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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