Program Support Assistant
What you'd do
This position is located at the Department of Veterans Affairs, Lincoln Regional Office (RO), Fiduciary Hub. The Fiduciary Hub is responsible for direct customer service (through in-person and telephone contacts), fiduciary appointment, and fiduciary oversight for all Veterans, beneficiaries, and minors, within the Fiduciary Program. This position is physically located in Lincoln, NE. Selectees must relocate at their own expense.
Major duties
Specific duties include: Receives, reviews, indexes incoming mail and uploads documents into; Veterans Benefits Management System (VBMS) from a Centralized Mail Portal (CMP). Assigns mail and uploaded documents to proper eFolder. Reroutes mail to other stations and process unidentifiable mail within the CMP. Picks up mail from the postal service as needed as well as takes outgoing mail to the schedule drop-off point daily. Completes all tasks within established time frames. Establishes UPS accounts and provides support for out-based employees with regards to their UPS accounts. Prepare various written correspondence (e.g., reports of contact, letters, responses to FOIA requests, etc.) and provides information for statistical and narrative reports. Receives, opens, reviews, and date stamps all incoming correspondence mail; analyzes correspondence received and routes appropriately. Takes appropriate measures to ensure there is no uncontrolled mail left on/in any mailroom desk, fax machine, copier, scanner, or mailroom table. Reviews and processing any necessary outgoing letters to ensure accuracy, no PII violations exist, and proper postal procedures are met. Develops straightforward evidence in conjunction with fiduciary claims and assists with the gathering of evidence for more complex cases. Utilizes and inputs information into various automated systems associated with Fiduciary Hub operations. Work Schedule: Full time, Monday through Friday. 8:00am to 4:30pm Compressed/Flexible: Available Telework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant; PD418240 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/25/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-06 position you must have served 52 weeks at the GS-05 level. If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-06 (or higher) and the promotion potential of your current position must be at least None. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-06 Grade Level: Specialized Experience: To qualify at the GS-06 level, you must possess one (1) year of specialized experience equivalent to at least the GS-05 level in the Federal Government. Specialized Experience is defined as experience routing incoming correspondence and adhering to policies and procedures to ensure records are properly managed in an office setting. There is no educational substitution for this position. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is mostly sedentary. However, there may be some walking, standing, and carrying of light items. The incumbent must be able to set up and tear down the VA computer equipment and transport this equipment securely between the official duty station to the alternate work sight as appropriate based on any established telework agreement. The incumbent would also be responsible for transporting the VA computer equipment to the Regional Office for all IT repairs that cannot be handled remotely. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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