Congressional Liaison Representative
What you'd do
The Congressional Liaison Representative communicates with Congressional Aides and other outside entities to resolve inquiries about difficult cases and questions about VBA benefits. The incumbent reviews all the Congressional, White House, Secretary, and other special inquiries in order to determine the appropriate actions and then prepare responses for senior leadership. The duties of this position include using VA computer systems and reviewing electronic claims folders.
Major duties
Specific duties include: Review all Congressional, White House, Secretary, Office of the Director, Veterans Service Center, and other special inquires received by letter, fax, email, and/or telephone. Respond to all inquiries by telephone or in writing on behalf of the Director of the Regional Office. Research and analyze inquires to determine the correct course of action and priority. Communicate with congressional constituents to provide information pertaining to services and benefits available to Veterans. Conduct briefings and training sessions for congressional staff on VBA benefits. Represent the Regional Office at events and may serve as guest speaker/panelist. Ensure properly documented, controlled, and timely workload. Prepare reports in accordance with established priorities. Promotion Potential: None Work Schedule: Full-time permanent Monday-Friday 08:00am - 4:30pm Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Congressional Liaison Representative; PD39706A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/31/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07 level. If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-09 (or higher) and the promotion potential of your current position must be at least GS-09. If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 09 (or higher) and the promotion potential of your current position must be at least GS- 09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate possession of time in grade requirements. In this instance, you must also submit your most recent Promotion or Within Grade Increase SF-50, or a Promotion or Within Grade Increase SF-50 that indicates the highest grade/step previously held. DO NOT submit Award SF-50s and/or General Adjustment SF-50s as they cannot be used to verify time in grade. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-09 Grade Level: Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-07) in the normal line of progression for the occupation in the organization. Specialized experience is experience in (1) counseling customers and/or veterans, their dependents and their beneficiaries regarding their benefits. (2) serving as a liaison between government personnel (inside and outside the organization), representatives of business and industry, trade and professional associations, the media, or the public. (3) analyzing submitted claims and initiating action to obtain all required evidence to support the claim. Conducting comprehensive briefings to large groups. OR Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have: A master's or equivalent graduate degree in an accredited or pre-accredited college or university; OR 2 full years of progressively higher-level graduate education leading to such a degree; or possession of an LL.B. or J.D degree, if related. Graduate-level education must demonstrate the competencies necessary to do the work of the position. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary, with periods of standing, walking, and minimal lifting (under 20 pounds). For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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