Hotel Customer Service Agent, NF-02
What you'd do
Hale Koa Hotel Job Fair - Open to the Public Address: 2055 Kalia Rd., Honolulu, HI 96815 Location: DeRussy Hall Date: Tuesday, September 1, 2026 Time: 9:00 AM - 2:00 PM ***See qualifications for more information***
Major duties
Serves as a hotel customer service clerk at a lodging property having in excess of 800 rooms. Performs duties normally associated with front desk operations as desk clerk, PBX services, reservations, activities, and security for the main desk area. Duties include providing information to customers and guests on the various hotel services, shows and functions, the local installation, and the surrounding area businesses and activities. Interacts with guests on a continual basis by answering and/or resolving billing questions and other concerns. Sells tickets to shows. Provides guest assistance such as making arrangements for personal transportation, assisting with luggage, key issues, and providing various forms of information important to the guest during their stay. Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution. Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided. Posts charges and payments. Responsible for the accountability and safekeeping of a revolving change fund during assigned shift. Cashes travelers and personal checks and secures credit card authorizations. Provides communication assistance in medical and fire emergencies.
What you need to qualify
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge, and abilities (KSAs) as they pertain to this position. A qualified candidate must possess the following: Progressively responsible work experience in the hospitality industry that demonstrates the ability to perform the duties as stated above with minimal supervision. Must possess good customer service skills in order to exercise the tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner. The Hale Koa Hotel will be having an in-person Job Fair on Tuesday, September 1, 2026, from 9:00 AM to 2:00 PM. Applicants will submit their applications and resumes which will be immediately reviewed and, if qualified, given to management for an on-the-spot interview. Selected applicants will start the pre-employment process, to include fingerprinting, following the interview. All applicants must have resided in the United States for a minimum of three (3) years preceding this application. Applicants should bring the following: Resume must be two pages or less 2-3 Professional references with contact information Valid photo ID and Social Security Card Applicable professional certificates and/or transcripts
Before you apply
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