Program Analyst
What you'd do
This position is in the U.S. Department of Transportation (DOT), Office of the Secretary Transportation, Office of the General Counsel, Office of Aviation Consumer Protection (OACP). The position is responsible for advising OACP leadership on the mission outcomes, cost, and performance efficiencies to be gained by developing and implementing modern Information Technology (IT) and automation tools to improve internal administration of unique OACP functions.
Major duties
As a Program Analyst, you will: Assesses tasks routinely performed by OACP staff with an understanding of office mission, function, and needs and recommends changes or improvements that can be obtained through IT and automation. Define business capability requirements and serves as the primary sponsor with various DOT offices and external contractors on IT projects, including but not limited to development and implementation of OACP IT, training, development of enhancements and future releases, development of requirements, and requests for Information (RFIs) and Requests for Proposals/Quotations (RFP/RFQ), and reviewing and evaluating technical competencies. This includes reviewing and evaluating technical competencies of proposed IT solutions and contractor deliverables to ensure they align with functional business requirements and meet the operational standards of OACP. Act as the business process owner for OACP IT as needed, responsible for maximizing the value of an IT product by performing a variety of tasks, in coordination with IT professionals, including prioritization, management of the backlog of bugs/issues, working to bridge the gap between strategy and development, working with stakeholders to formulate requirements, organizing sprint planning sessions, improving user stories, answering questions from developers and/or other staff, and planning for product releases. Additionally, the business process owner coordinates ongoing operation and maintenance of IT with relevant offices. Collaborate and interfaces with relevant counterparts throughout the Department to establish a strategic roadmap for business process evolution and create reasonable schedules for delivery of OACP-specific IT product releases and/or system enhancements that are then executed upon by the Office of the Chief Digital Information Office (OCDIO) and contract developers and designers as applicable. Coordinates with OACP, OCDIO, and other Department personnel to develop and maintain an updated high level Process Improvement Roadmap, Product Roadmap and Project Schedule of planned project milestones for OACP-specific IT on an ongoing basis. The ideal candidate is a strategic and results-oriented professional with experience leading business process improvement, IT modernization, and digital transformation initiatives. The candidate must possess strong skills in business analysis, stakeholder engagement, product ownership, and project management, with the ability to assess operational needs, develop technology requirements, and coordinate with IT teams and contractors to deliver effective solutions. The candidate must be adept at managing system enhancements, prioritizing requirements, developing roadmaps, tracking project performance, and communicating progress, risks, and recommendations to leadership. The candidate must demonstrate the ability to bridge business and technical functions, drive collaboration across relevant offices, and ensure compliance with federal requirements related to information technology, data management, records management, and governance while delivering technology solutions that enhance operational efficiency and mission outcomes.
What you need to qualify
To meet the minimum qualifications for this position, you must meet the specialized experience qualifications for the grade at which you are requesting consideration. To qualify for the Grade 14, you must have at least one year of experience equal or equivalent to the GS-13, it must include: Experience analyzing business processes and operational requirements to identify and implement technology and automation solutions that improve organizational performance, developing business requirements, performance metrics, and user engagement strategies for information technology (IT) systems. Experience serving as a liaison among business stakeholders, OCDIO, and contractors throughout the system development lifecycle; managing IT projects, system enhancements, agile development, sprint planning, product backlogs, and release planning. Experience developing strategic roadmaps, project schedules, and status reports; and ensuring compliance with federal policies and requirements related to information technology, records management, and program operations. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Project Management - Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance. Information Resources Strategy and Planning - Knowledge of the principles, methods, and techniques of information technology (IT) assessment, planning, management, monitoring, and evaluation, such as IT baseline assessment, interagency functional analysis, contingency planning, and disaster recovery. Information Technology Program Management - Knowledge of the principles, methods, and tools for the coordinated management of an IT program to include providing oversight of multiple IT projects, integrating dependent schedules and deliverables, and related activities (for example, benefits management, life cycle management, program governance). For all types of consideration, experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For additional information about applying to Federal positions, please click on the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=e4 All applicants must meet all qualification requirements by the closing date of this announcement.
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