Supervisory Management & Prog Specialist
What you'd do
This position is located at the NCA Scheduling Office in St. Louis, Missouri.
Major duties
Oversee daily operations of the NCSO, ensuring timely and accurate delivery of scheduling and eligibility services. Ensures call center performance goals-such as average speed of answer, hold time, and abandoned call rates-are met. Maintains effective technological and telephony systems to support operations. Provides guidance to staff on program requirements, projects, and procedural updates. Ensures compliance with personnel policies, EEO laws, and VA regulations. Evaluates staff performance and maintains effective working relationships across the organization. Oversees eligibility determinations and interment scheduling processes. Ensure accurate data entry into NGA systems and monitor data quality. Supports budget development and monitoring, including annual estimates and new initiatives. Serves as purchase card and travel card approving official. Oversees facility-related responsibilities for the VA leased NCSO office space, ensuring a safe work environment. Ensure staff have appropriate systems access, training, and technical resources. Directly supervises two GS-13 Division Chiefs and administrative support staff. Performs public outreach as needed. Work schedule: Required to work Monday through Friday, 8:00 am to 4:30 pm. May include occasional weekends. Compressed/Flexible Schedule: Not Available Telework: May be Available Position Description Title/PD#: Supervisory Management & Prog Specialist/PD1734390 The full performance level of this position is GS - 14. Relocation Expenses: Not Authorized Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required If interested in applying for this position you ay preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12999195
What you need to qualify
To qualify for this position, applicants must meet all specialized experience and time in grade requirements within 45 days of the closing date of this announcement, 07/10/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 45 days of the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If your most recent non-award SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one year time-in-grade, as required by the announcement. In this instance, you must provide an additional non-award SF-50 that clearly demonstrates one year time-in-grade.Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Must possess and maintain a valid state driver's license. You may qualify based on your experience, as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: policy development and implementation, experience conducting complex studies and analysis to make recommendations relating to cemetery operations which includes interment operations, ceremonies, and gravesite accountability. You will be rated on the following Competencies for this position: Technical Competence Organizational Awareness Lead or Supervise Critical Thinking Veteran and Customer Focus Communication Financial Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Moderate physical activity. Works full time in an office environment with standare equipment and safety standars. Selected applicants will be required to complete an online onboarding process. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.