Program Analyst
What you'd do
The Program Analyst works within the Physical Integrated Medicine Service (PIMS) of the Ralph H. Johnson VA Medical Center in Charleston, SC. This position analyzes and evaluates clinic operations (including utilization, productivity, and bookability) and works collaboratively within a self-directed team to accomplish the program goals within mandated time frames.
Major duties
Major duties and responsibilities include: Assesses, collects, and analyzes data, and develops reports using multiple data sites, including but not limited to the VSSC (Veterans Service and Support Center), Power BI, Pyramid VIRP (Veterans Integrated Registries Platform), CPRS (Computerized Patient Record System), CAPRI (Compensation and Pension Record Interchange), and TMS ( Talent Management System) for all sections of PIMS. Develops and presents statistical reports, including data visualization (i.e., spreadsheets, PowerPoint, charts and graphs), to support decision-making by leadership and staff. Analyzes and reports performance metrics to ensure compliance with national standards on wait times, consult management, encounter tracking, bookability, and productivity for all sections within PIMS. Utilizes open slot reports and clinic grid analysis to identify scheduling gaps/trends and provide data-driven recommendations to staff to improve access and reduce wait times. Assists with the Hearing Conservation Program by reviewing when mandated hearing tests are due and need to be scheduled, including initial and follow-up tests. Devises and modifies methods and procedures that significantly and consistently affect the accomplishment of the mission of the service line and other clinical programs. Resolves and improves provider workload and productivity reporting issues for each section under PIMS. Enters new clinic requests for all providers within PIMS for completion with clinical profilers to the clinic grid, ensures they are correct, and modifies and cancels clinics as needed. Assists in identifying end-user educational requirements and training needs and examines the need for improvement throughout the service by pulling reports in TMS and notifying all PIMS staff of upcoming mandatory learning needs. Performs other duties as assigned. Work Schedule: Full-time, 7:30 am - 4 pm. Work schedule is subject to change based on agency need. Telework (ad-hoc only): Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD11530-0 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position, you must have served 52 weeks at the GS-07 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one (1) full year of specialized experience that equipped me with the knowledge, skills, and abilities to successfully perform the duties of the Program Analyst at the full performance level (GS-09), and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-07) in the Federal service. Specialized experience includes retrieving, tracking and trending data needed for reporting; applying management analysis techniques and methods to refine information for comprehensive reports; addressing elements such as cost analysis, trend analysis, efficiency, productivity and book ability; delivering briefings to managers, present findings and supports management decision making; and improving program effectiveness. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must a master's or equivalent graduate degree, 2 (two) full years of progressively higher-level graduate education leading to such a degree, or LL.B. or J.D. ( if related). Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond one (1) full year of graduate-level education. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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