Emergency Services Dispatcher (OA)
What you'd do
If you have experience as a Public Safety Dispatcher and/or in the operation of police, fire, and security radios, fire and security alarms, and closed circuit television systems that are utilized in a communication center, AND you want to play a significant role in a dynamic organization, then consider joining the Division of Emergency Management (DEM) team. For more information, visit http://www.ors.od.nih.gov/Pages/home.aspx.
Major duties
Properly responds to emergency and non-emergency calls for service. Properly dispatches emergency and non-emergency calls for service. Communicates with high proficiency in English. Understands and utilizes current policies and procedures. Actively participates in after-action reviews, incident reviews, and other quality control actions/methods. Demonstrates comprehension and application of confidentiality policies regarding the discussion and/or release of information acquired in the workplace to the public, media, or others. Demonstrates constructive and collaborative communication with peers, superiors, and internal and external customers. Notifies superiors of pertinent information about non-routine incidents and actions taken or anticipated in response to those incidents.
What you need to qualify
Additional Conditions of Employment: If selected, you must obtain FEMA ICS 100. Introduction to the Incident Command System certification. If selected, you must obtain FEMA IS 700. An Introduction to the National Incident Management System certification. If selected, you must obtain FEMA IS 200, Basic Incident Command System for initial Response certification. If selected, you must obtain FEMA IS-800, National Response Framework, and an Introduction certification. You qualify at the GS-06 level, if you meet the following qualification requirement: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-05 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1) coordinating communications and service requests through telephone, radio, or computerized systems; 2) maintaining records and preparing reports using office automation software; 3) evaluating incoming requests and determining appropriate response priorities; 4) assigning or coordinating personnel, equipment, or services in support of operational requirements. You qualify at the GS-07 level, if you meet the following qualification requirement: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-06 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1) applying response codes and communication terminology when dispatching and documenting police, fire, or emergency communications; 2) operating police, fire, security, alarm, monitoring, and related communications systems utilized in a communications center; 3) documenting pertinent facts and maintaining accurate records while communicating by telephone, radio, or computer; 4) reconstructing, transcribing, compiling, and preparing written reports, logs, or other documentation from notes and communication records. You qualify at the GS-08 level, if you meet the following qualification requirement: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-07 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1) responding to requests from police, fire, or emergency response personnel by acknowledging radio transmissions, providing requested information, and dispatching additional resources as needed; 2) maintaining communication with callers during emergency situations and providing pre-arrival instructions in accordance with established procedures until police, fire, or emergency medical personnel arrive on scene; 3) assessing incidents, emergencies, or criminal activity to determine the appropriate call classification and accurately enter information into a Computer-Aided Dispatch (CAD) system for official documentation and response coordination. In addition, you must be able to type at least 40 or more words per minute. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview application questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12998455
Before you apply
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