Debt Management Specialist
What you'd do
Position manages account debt and collections for APHIS by using a variety of tools.
Major duties
The duties may include, but are not limited to: Monitor customer accounts and pursues delinquent debt following agency guidelines. Oversee customer accounts, including account reconciliations, refunds, payment tracking, collection modifications, etc. for assigned functional areas. Provide excellent customer service by accurately responding to both internal and external customers in a timely and respectful manner. Review and analyze financial reports insuring problems, disputes, and errors discovered are corrected and follows through to resolution. Analyze customer financial statements; measuring the strengths and weaknesses of potential accounts and evaluating the degree of risk in situations
What you need to qualify
Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below. TIME-IN-GRADE: Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. FOR THE GS-09 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-07 level) that may have been obtained in the private or public (local, county, state, Federal) sectors which demonstrates: Gathering, assembling, and analyzing facts involving multiple customer accounts, billing documents, account statements, collections, adjustments, audit findings, referrals, etc., to draw conclusions during the analysis of delinquent accounts. Utilizing computer systems and software applications, such as SAP, Outlook, Excel, Power Point, Word, reporting systems. Working with customers concerning their delinquencies and answering their questions, including communicating the consequences of non-payment. OR Master's or equivalent graduate degree in Business Administration, Accounting, Finance, Management or closely related. OR 2 full years of progressively higher level graduate education leading to such a degree. OR LL.B. or J.D., if related. Note: Equivalent combinations of education and experience are qualifying for this grade level. TRANSCRIPTS are required if: You are qualifying for the position based on education. You are qualifying for this position based on a combination of experience and education. This education must have been successfully completed and obtained from an accredited school, college, or university. COMBINATION OF EDUCATION & EXPERIENCE AT THE GS-09 GRADE LEVEL: Applicants may have combinations of successfully completed education and specialized experience to meet total qualification requirements. The total percentages must equal at least 100 percent to qualify for that grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Before you apply
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