Program Support Assistant (OA)
What you'd do
This position is located in a National Labor Relations Board field office. Field offices represent the actual operating arm of the Agency and the means through which both the Board and the General Counsel interact with the public. This position is responsible for a variety of administrative program support functions in furtherance of the Agency's unfair labor practice and representation case work.
Major duties
As a, Program Support Assistant (OA), GS- 0303-8, your typical work assignments may include: Assisting Regional office employees with unfair labor practice and representation case hearing proceedings by organizing evidence and independently preparing and assembling legal documents required in the case. Maintaining case files by establishing and organizing documents, recording and issuing actions and documents, updating all electronic case records and databases (Case Management software), and confirming case statuses with attorneys. Serving as the Regional office expert in use of the Agency's electronic case processing system providing technical support and guidance to various staff members in the system's operational uses, tracking, retrieval and electronic recordkeeping. Independently arranging, preparing, formatting, and finalizing a variety of legal and administrative documents.
What you need to qualify
All qualifications and eligibility requirements must be met by the closing date of the announcement. IDEAL CANDIDATE STATEMENT The Ideal Candidate for the Program Support Assistant (OA) has experience working with attorneys or in a legal or professional environment providing legal assistance for the electronic case processing workflow. The Candidate has experience performing a variety of clerical and administrative duties of an office. The candidate demonstrates high-proficiency utilizing office automation systems to compile, track and retrieve data. The ideal candidate has excellent interpersonal skills and the ability to communicate effectively both orally and in writing with internal stakeholders and members of the public. The candidate demonstrates exceptional customer service skills. BASIC REQUIREMENT Typing Proficiency: In addition to meeting the experience requirement, applicants for this position must show possession of the ability to type 40 words per minute with 3 or less errors. In addition to the BASIC REQUIREMENT, applicants must also meet the following: MINIMUM QUALIFICATIONS To be qualified for this position at the GS-08 level, applicants must have one year of specialized experience equivalent to the GS-07 grade level that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of a Program Support Assistant (OA) at the GS-08. Specialized experience includes: Experience researching and gathering legal information and documentation from files and records, policies, regulations and statutes, witness interviews, databases, and/or other sources; and Experience utilizing an automated database management system to input, retrieve, monitor and maintain electronic case files, and prepare reports; and Experience performing a broad range of administrative, records management and clerical functions, utilizing operational guides to ensure proper execution of daily tasks; and Preparing responses to inquiries and requests for information. This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.