Health Technician (Telehealth Clinical) (Advanced) (FLOAT)
What you'd do
This role provides advanced support for telehealth, including setting up and troubleshooting equipment, conducting sessions and training staff. Responsibilities involve managing telehealth operations, scheduling appointments, and improving processes. The position requires technical skills, patient interaction, and independent judgment, with duties performed across multiple care sites. This vacancy is located at: Victoria VA Clinic - 311 Spring Green Boulevard, Victoria, TX 77904.
Major duties
Total Rewards of a Allied Health Professional Set up, maintain, and troubleshoot telehealth equipment and technology Facilitate clinical telehealth sessions as a telepresenter within scope of practice Provide telehealth competency-based training to clinicians, staff, and patients Manage scheduling for telehealth appointments, both intra- and inter-facility Conduct performance improvement activities to optimize telehealth operations Capture and manage clinical data for telehealth applications like store and forward Support administrative aspects, including inventory management and record keeping Assist in developing procedures and performance metrics to evaluate telehealth services Provide patient education using approved materials and ensure patient privacy and security Coordinate with IT and Biomed teams to resolve technical issues Offer guidance and support to less experienced telehealth staff members Travel to various care sites as needed for telehealth support and operations This is a Float position, tour location may vary depending on patient care needs and staffing requirements. Government Vehicle or Travel reimbursement will be requested when covering a clinic beyond 50 miles of your base location. Your main work location will be the Victoria VA Clinic. Work Schedule: Monday - Friday, 7:30 a.m. - 4:00 p.m. Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Available on an Ad-hoc basis. Virtual: This is not a virtual position. Functional Statement #: 54501-F Permanent Change of Station (PCS): Not Authorized
What you need to qualify
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:(a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or(b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. See chapter 2, section D, paragraph 5a, this part. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Health Technician (Telehealth Clinical), GS-7 (Advanced) Experience. One year of experience equivalent to the next lower grade level (GS-6) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs. Ability to use independent technical judgment to analyze, evaluate and resolve problems. Knowledge of quality control and assurance procedures and principles of performance improvement. Ability to function effectively between competing priorities. Knowledge of proper maintenance and troubleshooting of telehealth equipment. Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning. Ability to perform successful knowledge transfer regarding the use of telehealth technologies. Preferred Experience: Prior Military medic, Corpsman experience, or Medical Government Technician experience Office of Connected Care-Certified Store and Forward (TeleEye Program) 1-3 years of active experience Office of Connected Care-Certified Store and Forward (TeleDermatology Program) 1-3 years of active experience 1-3 years or more of active Telehealth training of VA staff Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-7.
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