Program Support Assistant
What you'd do
The Department of Veterans Affairs is recruiting to fill a Program Support Assistant, at the Northern Arizona Health Care System, within it's Mental Health and Behavioral Science Service Line. The primary purpose of the Program Support Assistant (PSA), is to provide comprehensive program and administrative support to the Access Programs Manager and Support Staff. The incumbent directly supports an assigned administrative work area.
Major duties
The PSA performs general program support work such as the collection, compilation, research, and/or tracking of data and program information. The major duties and responsibilities include but are not limited to: Serves as key member of Access Programs (Suicide Prevention, Primary Care Mental Health Care Integration (PCMHI), Workplace Violence Prevention, and Access/Gap) for data management and production of reports on an array of issues. Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication. Prepares and writes reports that document the progress of a variety of data collection activities and identifying problem areas for further action. Participates in the development and coordination of internal review systems to assure that both clinical and administrative activities are following agency and accrediting and regulatory (Joint Commission, CARF, etc.) requirements. Provides annual records management staff training. Conducts internal records reviews to ensure an effective records management program within their scope is maintained on an annual basis. Performs work in support of Mental Health and Access Programs in terms of analysis of programs effectiveness, requiring knowledge of the purpose, orientation, methodology, and techniques of each program. Provides support for daily operations for all programs under Access Programs, including identifying resources and lending support to mitigate issues impacting daily operations and facilitating administrative duties that directly support the respective missions of each Access Program. Maintains timekeeping for all Access Programs (Suicide Prevention, Primary Care Mental Health Care Integration (PCMHI), Workplace Violence Prevention, and Access/Gap). May be asked to provide back-up to other PSA's. Work Schedule: Monday-Friday, 8:00 am to 4:30 pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD14099O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Bargaining Unit: Yes 30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection. This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty. What Applicants Can Expect Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration. Quick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager. Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer. Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions. After meeting pre-employment requirements, candidates will receive a final job offer and start date. Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service. If selected, applicants should be prepared to come onboard within 30 days of the announcement closing.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/27/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to developing and recommending ways to improve the effectiveness, efficiency, and timeliness of work operations; scheduling, coordinating, planning and maintaining various events and calendars for meetings, committees and conferences; utilizing word processing, spreadsheet and database software; performing timekeeping functions for a large group of employees; purchasing, certifying and reconciling office supplies, services and invoices. Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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