Health Technician (Telehealth
What you'd do
This position is located in Community and Primary Care (TeleHealth). The purpose of the position is to perform highly specialized duties in patient care. Birmingham VA Medical Center will be utilizing Healthcare Technicians to deliver patient care.
Major duties
At the GS-7 level the incumbent will monitor and capture workload credit, develop reporting procedures and participate in performance improvement activities aimed at improving patient care access and Telehealth processes. This would include; sampling techniques, taking measurements at various points in the telehealth process; and develop and provide reporting procedures that identifies and analyzes inherent weaknesses in work and telehealth procedures. The incumbent will coordinate and work with Biomed and IT staff for the installation and upgrade of hardware and software for all telehealth technologies; will be responsible for advanced telehealth technical support to patients, staff and providers; provides technical consultation and support for staff and patients via phone, web chat, social media and face to face sessions; provides instruction, training and resources on the use of advanced telehealth technologies to patients, staff and providers alike for the delivery of care using telehealth technologies. For all assignments above the full performance level, the higher level duties must consist of significant scope, complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time. Work Schedule: Part time position. 12 hours per week; 48 hours per month. . Telework: Not Available Virtual: This is not a virtual position .Relocation/Recruitment Incentives: Not Authorized Financial Disclosure: Not Required Compressed/Flexible: Available Functional Statement #: 61481F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
What you need to qualify
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Specialized Experience GS-7: You must possess one (1) full year of specialized experience that equipped you with the competencies/particular knowledge, skills, and abilities to perform the duties of this position successfully. Specialized experience is defined as but are not limited to: Performing simple treatment procedures such as changing sterile dressings and applying slings or bandages; Using techniques to appropriately de-escalate disruptive patients; Instructing patients and families the requirements of home self-care for injuries or ailments; Observing patients and reporting changes in condition (deviation in color, pulse, respiration, temperature, and blood pressure); Interviewing patients to document complaint, medical history, and personnel information; Taking and recording vital signs; Documenting electronic patient medical records; Performing blood glucose testing; Perform EKG's with a portable machine. OR Education GS-7: You must have one full year of graduate education. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. (Transcripts required). OR GS-7: You must have a combination of experience and education. (Transcripts Required) You will be rated on the following Competencies for this position: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Reading Comprehension Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Generally, the work does not involve special physical demands. Duties are performed in several medical center areas and incumbent must be able to travel to treatment areas with ease. There is the potential for extended periods of sitting, standing, and carrying items weighing up to 20 pounds, i.e., pen-based computing devices, medical records, and manuals. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
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