Staff Assistant
What you'd do
WHAT IS Taxpayer Services? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Taxpayer Services Customer Account Services REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
Major duties
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. -Analyzes sensitive problematic situations considering the need for quick action and potential ramifications of alternative solutions and makes specific recommendations to the supervisor orally or in writing. -Performs special studies and research projects or assignments which require confidentially and application of expertise and mature judgment. Develops and analyzes the facts needed and recommends the action to be taken on particular matters. Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment and knowledge of the purpose of such information. Participates in the planning and conducting of studies of various aspects of the Service's administrative programs and operations to provide a basis for policy determinations. -Participates in the formulation of policies and procedures governing the administrative aspects of the Service. Assesses the need for and establishes and/or adapts administrative procedures and practices to be used in highly unusual situations requiring deviation from standard administrative procedures. Serves as a liaison between the Commissioner, Deputy Commissioner, Chief Officers, and other staff members. Keeps the supervisor advised of developments and progress concerning problems and follows up with the responsible official to expedite necessary action and final settlement of the issue. -Completely controls the supervisor's calendar/schedule, coordinating executive conferences, Congressional hearings, meetings, and speaking engagements with high-level officials whose time is in great demand. Has responsibility for coordination of daily events as well as long range events. Prior to scheduling a meeting with the supervisor, the incumbent discusses the purpose and the need with the requestor and is responsible for handling those matters not requiring executive decision. Incumbent participates in regular Executive -Scheduling meetings to review speaking engagement invitations for the supervisor. Personally reviews all important incoming and outgoing correspondence, coordinating routing and the control of such correspondence; associates pertinent file material or pending material, when appropriate; and prepares summary notes and suggestions concerning the subject matter involved before referral to the supervisor or his/her staff. When necessary, determines which office should have primary responsibility for disposition and which office should be informed. STANDARD POSITION DESCRIPTIONS (SPD): PD92673 and PD92672 Visit the IRS SPD Library to access the position descriptions.
What you need to qualify
Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. Specialized Experience GS-11 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: Identifying, analyzing, and coordinating the integration of data into reports and presentations; Providing advice to numerous stakeholders regarding administrative functions such as HR, Payroll, Timekeeping; experience coordinating services between stakeholders in ensuring cross-functional support activities and initiatives are carried out; Conducting analytical studies of processes, operations, and/or services to evaluate program effectiveness and/or to recommend improvements to processes and systems. OR you may substitute education for specialized experience as follows: A Ph.D. or equivalent doctoral degree in a field of study that demonstrates the knowledge, skills, and abilities necessary to perform the duties of this position. OR three (3) full years of progressively higher-level graduate education leading to a graduate degree in a field of study that demonstrates the knowledge, skills, and abilities necessary to perform the duties of this position. OR LL.M. in a field of study that demonstrates the knowledge, skills, and abilities necessary to perform the duties of this position. OR at least one (1) year of combined graduate education and experience as defined above. Specialized Experience GS-12 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position must include: Acquiring, validating, and analyzing information, drawing conclusions, forecasting work, and developing alternatives; Experience with operating programs and the interrelationships among them to perform program analysis; Dealing with top level executives and taxpayers to establish and maintain effective relationships and gain confidence and cooperation. Applying written and oral communication techniques to prepare and present findings and recommendations, carry out specific actions regarding controversial issues. and/or implementing new ideas and concepts. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-5, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03, or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.
Before you apply
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