Program Support Assistant - (My HealtheVet)
What you'd do
The incumbent functions as the My HealtheVet Program Support Assistant for the Phoenix Veterans Affairs Healthcare System and its Community Based Outpatient Clinics (CBOCs). Timely, effective communication with Veterans is critical to the mission of the Department of Veterans Affairs (VA). VA's Online Personal Health Record, My HealtheVet (MHV) and Secure Messaging can be utilized to communicate with Veterans in a timely and relevant manner.
Major duties
30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection. This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty. What Applicants Can Expect Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration. Quick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager. Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer. Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions. After meeting pre-employment requirements, candidates will receive a final job offer and start date. Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service. If selected, applicants should be prepared to come onboard within 30 days of the announcement closing. Duties include but are not limited to the following: The incumbent provides general clerical services as well as being well versed with the My HealtheVet (MHV) administrative portal and the MHV website in effort to aid Veterans, caregivers, and families with MHV registration and authentication, educate Veteran on how to utilize the MHV and navigate the MHV website while accurately conducting consults management. Identifies and invites patients to sign up for the MHV program, upgrade their accounts to Premium status and invite Premium account holders to Opt-In to the use of Secure Messaging. Assists the My HealtheVet Coordinator in developing presentations to all levels of the VAMC/HCS, service organizations, veterans, family members and caregivers. Presentations are designed to inform the audience about all Connected Care offerings including MHV Program, products, and capabilities, VA Apps, VHRC resources, VVC, and Self-Management programs. Attend and educate Veterans during Virtual Health Resource Center (VHRC) Pop-ups and Road Shows. Track and submit Leaf portal tickets for each VHRC visit and event. Collaborate with the Communications Department (Graphic Design) to order necessary items for events such as easels, canopies, tablecloths, and other equipment. Create and promote VHRC events through the Public Affairs office by submitting Leaf tickets for VA social media, Veterans News Now, etc. Research, prepare, and present educational PowerPoint presentations to explain Telehealth modalities and VA Mobile Apps to VA staff during educational events (e.g., Virtual Lunch Hour). The incumbent provides general clerical as well as technical assistance to the My HealtheVet Coordinator by maintaining MHV Systems, Secure Messaging Program, and electronic and/or virtual assistive equipment. Performs work of a general support nature, which encompasses a variety of different duties and administrative office responsibilities. Identifies and prioritizes needs and ensures the provision of structured in-service training. Performs other duties as assigned. Work Schedule: Monday - Friday 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant - (My HealtheVet)/PD14912A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/05/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to the next lower grade level (GS-5) in Federal Service, that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of a Program Support Assistant (MHA Program Assistant), GS-6 position, and that is typically in or related to the work of this position. Specialized experience includes: performing a full range of administrative support for an office; receiving visitors and phone calls; reviewing all incoming and outgoing correspondence; scheduling meetings; and utilizing office automation software such as Microsoft Office (Word, Excel, and PowerPoint). For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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