SUPERVISORY REGIONAL DISPATCH CENTER SPECIALIST
What you'd do
You will serve as a Supervisory Regional Dispatch Center Specialist of COMMANDER NAVY REGION HAWAII. A post allowance amount, (otherwise known as: COLA), of 8.64% will be added to the stated salary. Post allowance is subject to change at any time. For additional information, please refer to the Joint Travel Regulations (JTR), Chapter 5 Part B.
Major duties
You will provide full supervision for all aspects of the 24/7 Regional Dispatch Center (RDC) Dispatcher and Shift Lead personnel. You will plan, direct, coordinate, schedule, train, and evaluate the work of subordinate staff. You will provide supervision of dispatchers while responding to emergency 9-1-1 service calls. reporting unusual and non-routine fire, police, medical and hazardous incidents. You will test and evaluate the operation of emergency radio systems, enhanced 9-1-1 telephone system, and direct emergency and non-emergency telephone lines from the activities serviced.
What you need to qualify
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Managing all aspects of a Regional 9-1-1 dispatch center's operations with high level supervision during emergency situations in an high stress environment; 2) Demonstrating supervisory and managerial proficiency; 3) Providing full, first-level supervision including planning, directing, scheduling, and evaluating the work of subordinate staff and shift leaders, developing performance standards, interviewing candidates and recommending promotions, developing and implementing quality assurance program and training plans; 4) Operating CAD, NCIC, 9-1-1 systems, LMR and alarm monitoring systems; 5) Dispatching Shipboard fires and Aircraft emergencies. NOTE: (Your answer must be supported by information in your resume.) Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2100/dispatching-series-2151/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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