Concessions Management Specialist (Park)
What you'd do
You will serve as a Concessions Management Specialist (Park)with National Park Service. The purpose of this position is to perform analytical and operational work in support of the Commercial Services Program. National Parks Service, Channel Islands National Park.
Major duties
At the full performance level (GS-11) the major duties of this position include, but are not limited to the following: Apply Laws, Policies, and Contract Requirements - Ensure concessioners understand and comply with legal, policy, and contract standards; communicate changes; uphold ethical requirements. Support Commercial Services Planning & Contract Development - Develop and update prospectuses, contracts, operating plans, and risk/environmental management requirements; evaluate proposals and determine appropriate commercial opportunities. Monitor and Evaluate Concessioner Operations - Conduct compliance reviews, facility evaluations, environmental and risk management assessments, follow-up inspections, and prepare Annual Overall Ratings. Analyze Data and Conduct Studies - Collect and analyze operational, financial, market, and customer-feedback data to inform decisions and verify concessioner reporting. Provide Customer Service, Training, and Stakeholder Support - Serve as liaison to park staff, concessioners, and external stakeholders; deliver training; respond to inquiries and complaints; facilitate collaboration. Perform Business and Financial Analysis - Review concessioner financial reports, expenses, revenues, and staffing; evaluate franchise fee expenditures; conduct rate studies. Perform Asset Management Duties - Support property assessments, facility inspections, maintenance plan reviews, project monitoring, and FMSS data validation.
What you need to qualify
All qualifications must be met by the closing date of this announcement - 08/07/2026-unless otherwise stated in this vacancy announcement. Competitive candidates must also meet Time-in-Grade requirements as defined in 5 CFR 300, Subpart F. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the work schedule requirement as the service dates will be reflected. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Minimum Qualification Requirements: To qualify for this position at the GS-11 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-09 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as; assist in preparing prospectus documents or request for proposals; interpreting and explaining laws, regulations, and policies pertaining to concession contracts, hospitality services or similar industry; conducting or providing oversight of periodic evaluations for concessioner in a federal park or recreational area. You must include hours per week worked. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Before you apply
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