Patient Representative
What you'd do
The VA Northeast Ohio Healthcare System is recruiting for an Patient Representative. The Patient Representative will function in Community Outpatient Services.
Major duties
Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. Virtual: This is not a virtual position. Position Description/PD#: Patient Representative/PD31605A Coordinates patient complaints information integrates data into quarterly reports and generates data from the computerized tracking package as requested. Responsible for all patients concerns, issues and contacts for the VA Northeast Ohio Healthcare System and CBOC. Developing and coordinating internal review system to assure that both clinical and administrative activities are in compliance with agency and accrediting and regulatory requirements especially as they pertain to Patient Rights and Responsibilities. Understands fundamental problems and able to develop solutions logically and systematically Provides a channel through which patients can seek solutions to problems, concerns and unmet needs. Works with healthcare providers and administrative support staff throughout the medical center in preventing and resolving patient complaints. May assist with congressional and/or patient inquiry letters as requested by the office of the Director. Interprets the medical center mission, policies, procedures and available resource/services to the patient and present the patient problems, opinions and need to appropriate staff and management. Assist patients in understanding their rights in addition to their responsibilities. Acts to resolve problems, expedite services, or implement necessary corrective measures within established facility policies.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/14/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
Before you apply
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