Management and Program Analyst (Change Management Agent)
What you'd do
The Management and Program Analyst, Change Management Agent (CMA) position operates independently to support the Director's Office of the Waco VA Regional Office with an emphasis on change management strategies and information security techniques to communicate with internal and external audiences.
Major duties
Specific duties include: Lead the change management activity within the Regional Office with a focus on communicating strategic policy changes. Conduct Information Security Officer (ISO) activities by reviewing and maintaining specific employee groups' access to various systems, reviewing, and maintaining time limited access on sensitive files, reviewing specialized training requirements and completions to maintain access to all systems. Skills in interpreting rules and regulations regarding system access and violations. Conduct random system access audits to ensure employee compliance. Coordinates and manages the implementation, maintenance, and updates of centrally developed mandatory developmental and technical training programs. Ensures consistency and quality among the Division training activities with national training policies. Serves as Lead Administrator (Domain Manager) of LMS providing oversight and LMS briefings to leadership at local facility; training supervisors and employees to access training products, building learning plans, and running reports; managing user accounts and coordinating technical support. Perform a variety of analytical, planning, evaluative, and advisory work assignments to quantitatively or qualitatively evaluate the effectiveness of programs or operations in meeting established goals, measures, and objectives. Produce graphs and/or charts to illustrate a concept, point, or demonstrate the effectiveness of programs and/or business operations. Perform general office duties including preparation and routing of correspondence, maintaining filing systems, time and attendance, and calendar maintenance. Portray a positive attitude towards responsibilities; remain consistently courteous, respectful, dependable, and cooperative in nature; communicate tactfully when corresponding or communicating with leadership, peers, co-workers, Veterans, and other internal and external stakeholders; and contribute positively to the overall effective operation of the office. Other duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-12. Work Schedule: Monday through Friday, 8:00am - 4:30pm Compressed/Flexible: Not Available Telework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Management and Program Analyst (Change Management Agent); PD37191A and PD37206A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/10/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-11 position you must have served 52 weeks at the GS-09 level. For a GS-12 position you must have served 52 weeks at the GS-11 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Multiple SF-50's may be needed to verify completion of the 52 weeks at the previous grade level. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-11 Grade Level: Specialized Experience for the GS-11: Applicants must have one year of specialized experience which has equipped them with the knowledge, skills, and abilities required to successfully perform the duties of the position. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-09). Specialized Experience is defined as participating in projects, achieving change, and interpreting VA rules and regulations. OR Education Substitution: Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher-level graduate education leading to such a degree. Specialized Experience for the GS-12: Applicants must have one year of specialized experience which has equipped them with the knowledge, skills, and abilities required to successfully perform the duties of the position. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-11). Specialized Experience is defined as experience leading or participating in projects charged with diagnosing problems within the organization and making determinations on what drives these issues; experience implementing plans and means to achieve change as well as providing training and education on new organization initiatives; or experience assessing the effectiveness of new processes through data analysis. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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