Management & Program Analyst (Workforce Management)
What you'd do
Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations International Operations and Advisory Directorate (IOAD), Mission Support Division, Workforce Management Branch. The location is negotiable after selection. Selectee must reside within 50 miles of a CBP facility. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.
Major duties
In this position, you will act as a Senior Advisor to management assessing the productivity, effectiveness, and efficiency of human capital efforts resolving complex problems related to position management, staffing and placement, performance management, awards, and worker's compensation for a Field Office or large Port of Entry. This position starts at a salary of $106,437.00 (GS-13, Step 1) to $138,370.00 (GS-13, Step 10). Duties include: Advising on changes to organizational structures, organizational charts, and mission and function statements implementing reorganizations, or changes in program administration, to reduce or eliminate functional overlap among the assigned programs. Providing senior leaders with analytical insight into the Table of Organization (T/O) for Office of Field Operations (OFO). Monitoring encumbered and vacant positions to ensure OFO positions' data elements are accurately recorded and updated. Creating and assembling documents for OFO organizational change request (OCR) packages, to include analysis and justification of structural changes, mission and functional statements, and program/function administration. Coordinating with the CBP Hiring Center resolving processing, recruitment, reporting, and other staffing issues. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about
What you need to qualify
Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing technical assistance and analytical support to management on workforce management and Human Capital programs, including position management, staffing and placement, performance management, awards, and workers' compensation. Providing guidance and support on employee performance management and awards programs, including analyzing appraisal and award data, monitoring program compliance, and preparing reports for leadership review. Reviewing claim documentation, analyzing trends, advising employees and management on worker's compensation program, and assisting with return-to-work and leave-related determinations. Developing, reviewing, and analyzing workforce management data, reports, and studies to support leadership decision-making and improve program effectiveness, efficiency, and compliance. Assisting leadership with developing and evaluating internal policies, recommending process improvements, and preparing organizational change documentation, including analysis and justification for structural changes. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/11/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.
Before you apply
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