MANAGEMENT AND PROGRAM ANALYST
What you'd do
Who May Apply: This announcement is open to current, permanent DoD Federal Civilian Employees in the competitive service, , DoD VRA employees, eligible Priority Placement Program DoD Military Spouse Preference applicants, and eligible PPP applicants, Military Spouses, Veterans Employment Opportunities Act (VEOA) and eligible Interagency Career Transition Assistance Plan applicants (ICTAP).
Major duties
Performs as an Agency Program Coordinator (APC) ensuring that all applicable laws and regulations of the Government Travel Charge Card (GTCC) are followed and that sound business practices are being followed. Defines indicators of possible fraud or misuse of the travel cards and tracks these indicators as required. Utilizes electronic card management reporting systems (such as Citimanager and the Defense Travel System) to perform continuous analyses, run surveillance reports, and identifies both positive and negative trends, including findings and deficiencies. Serves as the primary technical liaison between cardholders, servicing financial institutions, and DFAS representatives to resolve complex billing, credit, and operational discrepancies. Directly responsible for performing comprehensive program oversight and full life-cycle management for DFAS travel charge card accounts and the day-today operations specific to the DFAS Card Services, Government Travel Charge Card Program.
What you need to qualify
This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment. Human Resources will determine your qualifications for each entry grade level based on your interest and the additional following criteria. Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe this in your resume. Combinations of education and experience may also be sufficient. GS-11 QUALIFICATIONS One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-9) within the federal service, which demonstrates the ability to perform the duties of the position, is required; Coordinates with product line from horizontal perspective to validate work counts, work years and dollar requirements. Specialized Experience Is Defined As: Having access to and utilizing the contractors management and reporting systems (CCMS) (CCRS); Completing monthly reviews of travel card transactions to ensure compliance with instructions, policies and business rules; Provide training and customer service to all travel cardholders ensuring applications, training certificates and Statement of Understanding (SOUs) are executed and maintained. GS-12 QUALIFICATIONS One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-11) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized Experience Is Defined As: Direct experience executing the full life-cycle of a Department of War (DoW) GTCC program (including account creation, maintenance, and closure) in strict accordance with federal travel regulations. Proficiency utilizing Citibank's Electronic Access System (EAS), Card Management System (CCMS), Custom Reporting System (CCRS), and the Defense Travel System (DTS) to run surveillance, track spend metrics, and manage delinquencies. Experience providing high-level policy interpretation, customer service, and training to cardholders and approving officials, while coordinating across travel administrations to resolve systemic issues. You may qualify for consideration if meeting specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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