LEAD IT SPECIALIST (CUSTOMER SUPPORT)
What you'd do
You will serve as a LEAD IT SPECIALIST (CUSTOMER SUPPORT) in the Information Technology & Cyber Security Department of PSNS and IMF.
Major duties
You will serve as a Technical Lead in the activities of the NMCI Customer Technical Representatives Branch. You will perform as the technical Customer Support SME responsible for identifying IT service operational requirements for the command. You will plan, manage, and direct IT NMCI analysis, design, development, testing, troubleshooting, quality assurance, installation, implementation, integration, and maintenance of various Next Generation (NGEN) contracts and services. You will represent the command in contractor/customer interactions pertaining to NMCI/NGEN IT services; diagnose and resolve problems in response to customer reported incidents regarding IT issues and supports higher-level problem solving. You will identify and define business or technical requirements applied to the design, development, implementation, management, and supports systems and networks.
What you need to qualify
Your resume must demonstrate at least one year of specialized experience at or equivalent to the (GS-12) grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: overseeing, planning, managing, and directing IT operational resources & providing technical customer service and technical leadership in functions related to Navy/Marine Corps Intranet (NMCI) support. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ OR https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/ . Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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