Loan Servicing Assistant
What you'd do
This position is located in the Small Business Administration, Office of Capital Access in Birmingham, AL, Herndon, VA, El Paso, TX, Citrus Heights, CA, Fresno, CA and Santa Ana, CA. The incumbent(s) assist customers from the time the proceeds of a disaster loan are disbursed until the loan is paid off. Incumbent serves as a Loan Servicing Assistant and is responsible for assisting Loan Specialists in servicing or liquidating a full range of disaster business and home loans.
Major duties
As a/an Loan Servicing Assistant at theGS- 1101-7, some of your typical work assignments may include: Providing support services for the purchasing, servicing, and liquidation of commercial loans. Identifies loan documents and completes purchase packages. Applying regulations for government loan programs. Determine eligibility of loan servicing actions by utilizing different types and variety of rules and regulations. Apply knowledge in making loan servicing actions. Responds to oral requests from banks and borrowers and other financial institutions concerning factual information on payments on loans, interest rates, loan balances, terms and conditions and other credit information. Preparing written reports summarizing analysis of problem loan situations. Responds to full range of inquiries related to loan servicing.
What you need to qualify
GS-07: One year of specialized experience, equivalent to the GS-05 grade level in the Federal service, obtained in either the private or public sector: (1) working with residential and commercial loan programs and their collateral requirements; and (2) performing financial analysis of both personal and business documents to determine eligibility; and (3) analyzing economic conditions and trends to enable proper collection and liquidation recommendations. These qualifications must be clearly referenced in your resume. Substitution for Specialized Experience (GS-7): 1 full year (18 semester hours) of graduate-level education directly related to the position. Education must be in a field which demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position. OR Determine if Superior Academic Achievement is relevant to position based on the OPM qualification standards. If so, insert appropriate language: Superior academic achievement based on one of the following: (1) class standing, (2) grade-point average, or (3) honor society member. For a detailed description of Superior Academic Achievement, please visit the Superior Academic Achievement website. OR A combination of education and experience. For example, 6 months of the specialized experience (50% of the experience requirement), and completion of 9+ semester hours or 13+ quarter hours of graduate-level education in a related field from an accredited institution (50% of the qualifying education) would equal 100% of the required experience for the position. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: General Business and Industry Series 1101a Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by 11:59 pm (Eastern Time) on 08/20/2026.
Before you apply
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