GUEST SERVICES AGENT NF2
What you'd do
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Major duties
Marine Corps Hospitality Services operates 24-hour hotel facilities, requiring staffing 24 hours a day, 365 days a year. Performs a variety of guest service duties in the operation of a lodging activity within Inns of the Corps or Marine Lodge facilities. Greets and checks-in arriving and departing guests. Serves as the point of contact for all guest questions, concerns, and needs while occupying lodging facilities. Monitors telephone functions, answer incoming calls and in-house guest and staff calls. Assists with all guest reservations. May assign rooms, issue keys, calculate and post charges to guest accounts, collect guest payments, complete administration/clerical duties as assigned or needed, maintain front desk and work order logs and/or computerized log apps, as well as operate the front desk. Receives guest complaints, compliments and requests. Aids management and the guest in finding solutions to their problems or challenges to the best of their ability. GSAs must maintain a professional appearance and courteous demeanor at all times, and embody the ideals prescribed and taught in the "World Class Customer Service" course. A key role for GSAs is to seek out opportunities to "WOW!" a guest and exceed expectations through creativity and teamwork. Provides concierge services when needed. Assists patron satisfaction by providing guests with any required assistance and resolving complaints/customer issues. Notifies the higher-level supervisor, or proper point of contact for any unusual situations or incidents that require immediate attention. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higherlevel supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly repo1is any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO progran1 and prevention of sexual harassment. Performs other related duties as assigned. This is a white-collar position ·where occasional lifting up to 20 lbs. may be required.
What you need to qualify
At least one (1) year of experience in a hotel, lodging, hospitality, front desk, guest services, customer service, administrative support, or other progressively responsible office work that demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position. Experience must include providing customer service, communicating effectively with the public, utilizing computerized systems or office software, and managing multiple tasks in a fast-paced environment. Proficiency using a personal computer and common office software (e.g., Microsoft Office or equivalent), with the ability to learn lodging management and other automated systems. Experience processing credit card transactions, operating a POS system, and performing routine mathematical calculations is required. Strong oral and written communication skills. Ability to establish and maintain effective working relationships while providing courteous, professional service.
Before you apply
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