Supervisory Management & Program Analyst ( Veteran Information Service)
What you'd do
The Supervisory Management and Program Analyst (Veteran Information Services) position is located within the Department of Veterans Affairs (VA), Veterans Benefits Administration (VBA), Education Service (EDU). Education Service administers VA education benefit programs for Veterans, Servicemembers, National Guard and Reserve members, and eligible dependents in accordance with Title 38 and Title 10, United States Code.
Major duties
The incumbent serves as the Chief, Veteran Information Services, within the Program Integration Office and reports directly to the Program Integration Officer (PIO). The incumbent is responsible for leading Education Service's authoritative Veteran-facing information program by ensuring education benefit information is timely, accurate, accessible, and consistently delivered across all public information platforms. The position provides leadership for the management of Veteran education information resources, supports enterprise communication of policy and legislative changes, and advances Veteran awareness and understanding of VA education benefits. Serves as Chief, Veteran Information Services. Provides supervisory direction, and technical oversight for the development, management, and continuous improvement of Education Service's Veteran facing information resources. Ensures Veterans receive accurate, timely, and understandable information regarding VA education benefits through trusted public resources, educational programming, and enterprise information channels. Specific duties include: Directs the planning, execution, and evaluation of programs that improve Veteran awareness, access to information, and understanding of education benefits while ensuring compliance with Federal law, VA policy, and Education Service guidance. Provides oversight for the Veteran Information Services program by establishing long-range objectives, priorities, and operational strategies that improve Veteran access to education benefit information. Leads planning activities supporting enterprise information delivery, including oversight of Veteran facing websites, the GI Bill Comparison Tool, educational resources, webinars, and other official information products. Develops policies, procedures, performance measures, and governance processes that ensure Veteran information remains accurate, current, consistent, and responsive to legislative, regulatory, and policy changes. Supervises GS-11 through GS-13 professional staff responsible for information management, website administration, educational outreach, and all Veteran information services. Ensure EDU's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans, and work products and services. Train or arrange for the training of team members in methods and techniques of team building and working in teams to accomplish tasks or projects and provide or arrange for specific administrative or technical training necessary for accomplishment of individual and team tasks. Coaches the team in the selection and application of appropriate problem-solving techniques, provides advice on team practices and procedures and assists the team and/or individual members in identifying the parameters of a viable solution. Promotion Potential: None Work Schedule: Full time, Monday through Friday 8am- 4:30pm Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is a virtual position. Position Description/PD#: Supervisory Management & Program Analyst ( Veteran Information Service); PD422470 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required This is not a bargaining unit position.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/24/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements (unless if in the commuting area and eligible for a non-competitive hiring authority such as Schedule A, VRA, or 30% or more disabled Veterans). For a GS-14 position you must have served 52 weeks at the GS-13 level. If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher) and the promotion potential of your current position must be at least GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. These requirements also apply to former Federal employees applying for reinstatement and those applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-14 Grade Level: Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade level (GS-13) in the normal line of progression for the occupation in the organization. Experience in planning, developing, implementing, and evaluating quality assurance. Experience in analyzing policies, procedures, and program data. Experience in ensuring the accurate and timely delivery of education benefits to Veterans and other eligible beneficiaries. Experience in preparing executive level reports, briefings and making recommendations. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary, although some slight physical effort may require. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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