IT Specialist (Sys Admin)
What you'd do
The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in the National Museum of African American History and Culture (NMAAHC). The National Museum of African American History and Culture is a national museum for the study and exhibition of African American history and culture. More than one selection may be made from this announcement.
Major duties
The IT Specialist (Sys Admin) is responsible for installing, configuring, troubleshooting, and maintaining hardware and software to ensure the availability and functionality of the Museum's IT systems. In this position, you will: Support and maintain the Museum's systems consisting of network, hardware, software applications, technology services and devices. Using the System Development Lifecycle Process, plan for the acquisition, installation, and support of new systems or modifications to systems. Provide customer service and technical assistance to customers on computer and other IT related programs. Provide guidance and training to authorized individuals who have access to the Museum's Information Technology (IT) systems. Serve as COTR for assigned contracts. Evaluate contractor performance, service levels, acceptance of service and products. Prepare acquisition materials including but not limited to statements of work (SOWS), sole source justifications, cost estimates, and other documentation in support of acquisition requests for services. Conduct studies or analysis on existing and new systems that encompass one or more areas of IT (security, applications, LAN/WAN, customer support, audio/video, etc.). Work to identify operational improvements, and ways on developing and maintaining the enterprise architecture.
What you need to qualify
Basic Requirements: For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence – Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. In addition to the basic qualification requirement above: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-09 level in the Federal Service. For this position, specialized experience is defined as demonstrated experience maintaining and supporting networked IT systems including associated hardware and software applications or cloud-based systems; diagnosing and resolving issues affecting network connectivity, system availability or authentication services; implementing and maintaining system backups, disaster recovery procedures, and continuity-of-operation capabilities; and proven experience overseeing assigned contracts. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
Before you apply
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