Supervisory IT Specialist (COTS Interface, Division Chief)
What you'd do
This position is located within the Office of Information and Technology (OIT), Product Development and Sustainment (PDS), Health, Health Information Systems Management (HISM), Application Service Line. The incumbent serves as a supervisor responsible for overseeing the full range of duties within the Commercial Off-the-Shelf (COTS) Interface Division.
Major duties
OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. Major Duties : Monitors the development and implementation of strategic plans to ensure they are in accordance with management priorities and objectives. Handle administrative personnel duties for their assigned division and provides leadership and project planning guidance to division analysts. Participates in the development of the IT Service annual strategic planning report and other ad hoc reports, as required to develop new policies and structures for diverse teams. Provide direct supervision to all staff of the office to include team leaders. Monitor and/or oversee appropriate performance measures and indicators to assess the overall success of the office. Review and evaluate the performance of subordinates on assigned projects. Oversee engineering, implementation, evaluation, debugging, support and continuous improvement of processes and technology in accordance with management priorities and objectives. Facilitate the effective exchange of information between stakeholders at all levels by sponsoring regular meetings, to ensure all critical parties are informed and involved in decision making activities and maintenance events. Evaluate the impact of changes in business needs, evaluates feasibility, identifies solutions, and presents recommendations to senior management. Direct and manage technical teams in the daily operations and maintenance of diverse software systems. Provide operational oversight of the change control and configuration management processes within their assigned division. Document statistics on information assets documents and maintain information flow and asset prioritization. Develop and maintain a document library of VistA-connected and/or Electronic Health Record (EHR) linked applications. Maintain a library of problem-solving solutions to support VistA connected and/or Electronic Health Record (EHR) linked COTS Interface applications. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: Cybersecurity Code: 451 - System Administrator: Oversee development, implementation, evaluation and continuous improvement of processes and technology in accordance with management priorities and objectives. Work Schedule: Monday-Friday 8:00am-4:30pm Compressed /Flexible: Compressed and Flexible schedule may be authorized at management discretion Telework: Adhoc telework may be authorized at management discretion Virtual: This is not a virtual position. Position Description Title/PD#: COTS Interface, Division Chief /17591A Relocation /Recruitment Incentives: Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Physical Requirements: The work is primarily sedentary in nature. No special physical demands are required.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement , August 25, 2026 You must meet the Basic Requirements Experience , Specialized Experience and Selective placement Factors to qualify for the series as described below: Basic Requirements Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: In addition to the minimum qualifications described above, you must meet the following requirements to be considered for the position: Directing and managing technical teams in the preparation, installation, maintenance and support of systems servers, hardware, software interface and interoperability problems; Providing operational oversight of the change control and configuration management processes to ensure technology meets and is aligned with business needs; Reviewing and evaluating work performance of team members; Fostering organizational relationships, negotiating, obtaining or committing resources, and gaining compliance with policies, regulations, or contracts. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.