Advanced Health Technician (Telehealth Connected Care)

The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. See chapter 2, section D, paragraph 5a, this part. Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a)Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; OR (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Health Technician (Telehealth Clinical), GS-7 (Advanced) Experience. In addition to the basic requirements, at the GS-7 level, selectee must have one year of experience equivalent to the next lower grade level (GS-6). Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate ALL of the following KSAs in their resume: Ability to use independent technical judgment to analyze, evaluate and resolve problems. Knowledge of quality control and assurance procedures and principles of performance improvement. Ability to function effectively between competing priorities. Knowledge of proper maintenance and troubleshooting of telehealth equipment. Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning. Ability to perform successful knowledge transfer regarding the use of telehealth technologies. Preferred Experience: At least 1 year of prior year as a Telehealth Clinical Technician Telehealth Preceptor Certification (CVT or SFT) VA scheduling experience - example, Medical Support Assistant (MSA). Medical documentation experience - example, VISTA/CPRS Technology troubleshooting experience - ADPAC, software, and hardware. Microsoft programs experience - Outlook, Word, Excel, PowerPoint, SharePoint Reference: For more information on this qualification standard, please visit https://department.va.gov/employees/va-qualifications-standards/. The full performance level of this vacancy is GS-07. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. Frequent/Occasional Travel: The position requires occasional travel away from the duty station for travel between VA and/or Community Based Outpatient Clinics (CBOC) to provide clinical care coverage is required. Must be able to obtain and maintain a valid Texas and Federal Driver License to operate a government vehicle. This travel may require the transporting of PHI information.