Chief IT Customer Solutions Officer

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.

Qualifications: Experience and/or Education Requirements: · Master’s degree in Computer Science/Information Management Systems or equivalent senior level technical experience · 10 years of relevant experience plus 5 years of executive level management experience leading IT/technical/engineering programs. Knowledge, Skill, and Ability (KSA) and Competency Requirements: · Ability to develop customer service strategies and organize/motivate staff to produce results. · Knowledge of and ability to act on opportunities to enhance organizational effectiveness through information services. · Knowledge of systems development concepts, requirement definitions, and a combination of technical/managerial disciplines. · Ability to apply innovative thinking to re-engineering business processes. · Ability to communicate effectively, both orally and in writing, with elected officials, senior staff, information systems professionals, and non-technical users. · Employees within this position are expected to demonstrate the following HIR Technical Competencies: Analytics; Application Administration and Integration; Compliance, Internal Controls, and Audit Support; Consultation and Outreach; Contracting/Procurement; Emergency Response Planning and Risk Management; Financial Management; Hardware Installation and Management; Information Assurance; Information Management; Information Resources Strategy and Planning; Information Systems/Network Security; Information Technology Support; Inventory Management; Knowledge of Emerging Trends and Industry Best Practices; Network Management; Project Management; Quality Assurance and Testing; Telecommunications; and Web Development and Management. · All employees within CAO are expected to demonstrate the following general competencies: Accountability, Adaptability, Collaboration, Communication, Customer Orientation, Knowledge of Relevant Policies, Procedures, and Processes, Priority Management, and Problem Resolution. · All employees in leadership positions within CAO are expected to demonstrate the following leadership competencies: Coalition Building, Decision-Making, Leading People, Results Orientation, and Strategic Planning. Security Requirements: · This position requires unescorted access to secure offsite locations which require an identification badge. In order to be approved for the applicable badge, you must be a U.S. citizen. **Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).