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Customer Service Relations Assistant NF-02

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Job Description

This position is located at Pointes West Army Resort in Appling, GA. This location is not located on Fort Gordon. **Hours of operation will be identified upon interview with hiring official ** If claiming Current/Former NAF or APF Employee preference, you are required to submit a copy of your personnel action (DA Form 3434 or SF-50) with your supporting documents to be eligible for this preference.

Qualifications

Related experience as described above. Must possess excellent customer services skills in order to communicate tactfully in attending to the needs of guests and enforce the various policies, requirements and rules of the facility for which employed. Must be able to operate and use the various safety and other electronic and automated equipment involved in providing for the well-being of guests and the protection and safety of these guests, other employees and government property. Must be able to speak English clearly to give direction and explain policy, rules and requirements pertaining to the use of the facilities and be able to read and comprehend written English i.e., policies, directives, etc. The ability to work a regular or rotating schedule that may include evening or nights, weekends, and holidays. Experience or knowledge preferred in the following computer software programs: Microsoft Word, PowerPoint, Excel and Outlook. Ability to operate a cash register and utilize RECTRAC System preferred.

Required Documents

About Your Resume Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement. Resumes must adhere to the two-page limit and must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in this job opportunity announcement. For additional information on the two-page resume limit, refer to: https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/. Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count (https://help.usajobs.gov/faq/application/documents/resume/page-limit). Please do not include photographs, personal images or other inappropriate content in your application materials. Expedite Your Hiring To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your resume. Required Documents Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement: Valid Driver's License Resume Other Accepted Documents Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Statement of Service DA Form 3434 Valid Driver's License If claiming Spouse Employment Preference (SEP) submit a copy of your marriage certificate along with the Military PCS Orders in order to receive consideration for SEP To be eligible for CNE/FNE DA Form 3434 or SF 50 must be submitted at the time of application. (CNE/FNE) To be eligible for Veterans Preference the DD214 Member 4 Copy must be submitted at the time of application. (OAV) PCS Orders Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action

Department Information

Agency

Army Installation Management Command

Department

Department of the Army

Location

Fort Gordon, Georgia, Georgia, United States

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