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Information Technology (IT) Specialist - IT Service Management (ITSM)

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Job Description

The USPS OIG is seeking a highly qualified applicant to fill our Information Technology (IT) Specialist - IT Service Management (ITSM), position in the Office of Chief Information Officer (CIO) located in Arlington, VA. Bring your skills and voice to our team!

Qualifications

MINIMUM QUALIFICATIONS You must meet ALL of the minimum qualifications listed below. Bachelor's degree in computer science, information systems, or related discipline from an accredited college or university AND At least 7 years of specialized experience in the Information Technology (IT) field responsible for IT Service Management (ITSM); design, documentation, development, modification, testing, installation, integration, implementation, and support of ITSM software AND At least 5 years of ServiceNow ITSM experience in a development or consulting role AND Must have Certifications in: ServiceNow Certified System Administrator ServiceNow Certified Application Developer DESIRABLE QUALIFICATIONS Advanced degree in Information Technology Systems or related field. Proficiency in utilizing Microsoft Azure DevOps for planning, tracking, and managing agile projects. Experienced in developing solutions using Dynamics 365 and Power Platform suite of tools (Power Apps, Power Automate, Power BI and Dataverse) in an Azure environment. Experience with PowerApps integration with Azure API Apps, Azure Logic apps, Azure Functions and REST services. EVALUATION FACTORS You must have the experience, knowledge and skills as listed in EACH of the evaluation factors. Failure to demonstrate that you meet all of the evaluation factor requirements as listed below will result in a score of zero (0); an ineligible status, and you will not be referred for further consideration. Include your major accomplishments relevant to the position requirements in your resume. Demonstrated applied knowledge and practical experience on ITSM framework and its implementation within an ITSM platform, ensuring alignment with industry standards. Performed business process analysis to identify service improvements and translating business requirements to form effective and scalable ITSM technical requirements, with a focus on usability, performance, and alignment with organizational goals. Demonstrated experience configuring, administering, and supporting ServiceNow ITSM applications, including Incident, Problem, Change, CMDB and Service Request Management. Proficient in creating and managing workflows, forms, reports, and automating processes within the platform. Experience integrating ServiceNow with external systems and tools and implementing automated workflows to enhance service efficiency and data consistency. Proven experience working within Agile development environments, including the ability to develop, review, and deliver SDLC work products and artifacts. You will no longer be considered for this position if you receive a zero (0) rating on any evaluation factor. Failure to demonstrate that you meet all evaluation factor requirements will result in a score of zero (0). Upon receipt of a zero score, you will be deemed "not minimally qualified," and you will not be referred for further consideration.

Required Documents

You must submit all required documents by 11:59 PM EST on the closing date of this announcement, Vacancy Announcement EX-25-80B-12806219-PC, by closing date 10/14/2025. 1. RESUME - IMPORTANT UPDATE: Your resume must not exceed two (2) pages. You will no longer be considered for this announcement if your resume exceeds the two-page limit. It is essential that your resume and supporting documentation provide sufficient information to substantiate your qualifications for the announced position (Upload and save as Resume). Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? Make sure your page margins are 0.5 inches. The recommended font styles are Sans-Serif, Calibri, Helvetica, Arial, Verdana, Open Sans, Source Sans Pro, Roboto or Noto Sans. Consider using 14-point size font for titles and 10-point for the main text in your resume. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. 2. COMPLETE OCCUPATIONAL QUESTIONNAIRE. Click the "Apply Online" button and follow the prompts to complete the Occupational Questionnaire. (Required: You must click on "Submit My Answers" button at the end of the Questionnaire to complete this process) 3. UPLOAD SUPPORTING DOCUMENTS which may include: Certificates or Licenses, if applicable. Upload and save as "Professional Certification" document. Veterans Preference Documentation. If you are claiming veterans' preference. You must submit the Member 4 copy of your DD-214 Certificate of Release or Discharge from Active Duty, and/or other proof of veterans' preference eligibility, including your VA letter, SF-15 (https://www.opm.gov/forms/standard-forms/), and all required documents related to your SF15 claim. Veterans can request the Member 4 copy of their DD-214 at archives.gov/veterans/military-service- records and can download a copy of their VA letter from Download VA Benefit Letters | Veterans Affairs. If applicable, you are required to submit each veterans' preference document in the application packages. Please name these files as "DD-214" or "SF-15" or "Other Veterans Document." Reasonable Accommodation Documentation. If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found at http://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire . USA_Hire_Reasonable_Accommodation_Form_508_12-5-23.pdf SF-50 if you are or have been a Federal employee to demonstrate tenure and competitive/excepted service for eligibility purposes. (If applicable to you, you are Required to upload each applicable SF-50 and categorize as a "SF-50" document.)

Department Information

Agency

Office of the Inspector General, USPS

Department

Other Agencies and Independent Organizations

Location

Arlington, Virginia, Virginia, United States

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Information Technology (IT) Specialist - IT Service Management (ITSM) - USA Jobs