Information Technology Specialist

This position is located in the Technical Service Branch of the United States Park Police. This position has the responsibility of managing computer systems and data processing activities at the unit.

All qualifications must be met by the closing date of this announcement-10/13/2025-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for the Information Technology Specialist position, you must meet the following requirements by the closing date of this announcement: To qualify for the IT Specialist (CUSTSPT) position at the GS-11/12 grade, you must meet the following basic requirements by the closing date of this announcement: BASIC REQUIREMENT: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. -OR- Applicants' resume must show that they meet the required competencies in accordance with the Information Technology (IT) Management Series, 2210, Individual Occupational Requirement (IOR). Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) -OR- IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. To qualify for this position at the GS-11 grade level, you must possess all of the following minimum qualifications by close of the announcement: Minimum Qualifications: At least one full year of specialized experience comparable in scope and responsibility to the GS-9 grade level in the Federal service (obtained in either the public or private sectors). Experience at this level must include all of the following: experience conducting research to identify unanticipated threats; experience monitoring and analyzing network traffic and performance; and experience assisting in managing changes to the network. -OR- EDUCATION: Successful completion of at least a Ph.D. or equivalent doctoral degree, 3 full years of progressively higher- level graduate education leading to such a degree or LL.M. You must include transcripts. -OR- Successful completion of a combination of education and experience as described above. You must include your resume with hours worked per week annotated, as well as transcripts. To qualify for this position at the GS-12 grade level, you must meet the following requirements by the closing date of this announcement: Minimum Qualifications: At least one full year of specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service (obtained in either the public or private sectors). Experience at this level must include all of the following: experience analyzing computer or network incidents following prescribed standard operating procedures; experience testing and maintaining network infrastructure including software and hardware; experience performing network monitoring and intrusion detection; and experience installing, configuring and troubleshooting cyber security tools. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies". Experience listed as full-time will be credited at 40 hours per week. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.