Information Technology Technician II

The Information Technology Technician II supports the work of eight judges and approximately 80 staff members. As a member of the court's Help Desk team, the incumbent will deliver the highest level of customer support and follow-up to court employees, the bar, trustees, and the public. The incumbent must be an effective problem solver and dynamic communicator with an aptitude for and appreciation of the importance of training as a part of every customer interaction.

Mandatory Qualifications: The successful candidate must have a minimum of three (3) years hands-on experience with: Installation, repair, upgrade, and troubleshooting of PCs, printers, and scanners. Administration of the following technologies: Microsoft Windows 10/11 Professional, Microsoft Windows Server 2012 R2/2016/2019, and Microsoft Office Suite. Work collaboratively and professionally in a team environment. Exceptional organizational and time management skills. Effective oral communicator with the ability to explain technical concepts to all levels of staff. Ability to maintain a professional demeanor, exercise mature judgment, and to be a dependable and flexible team participant. Court Preferred Skills/Qualifications: Bachelor's degree in information systems, computer science, business administration, or a related field from an accredited institution. Strong customer service skills, the ability to handle multiple priorities in a fast-paced environment, and an innate desire to continually learn new technologies and train across all IT disciplines. Familiarity with the following technologies also is preferred: VMware vSphere, VMware Horizon View, Microsoft SQL Server, Microsoft 365, mobile device management, KACE. The ability to take the initiative to learn new programs quickly. Proficient with Microsoft Active Directory environments. Certifications relevant to IT Technician II (e.g. CompTIA A+ and Microsoft Certified IT Professional).